Technical training lead analyst instructional design

Job Description

An instructional designer is responsible for creating effective, engaging, and accessible learning experiences by applying adult learning theory, they collaborate with subject matter experts to analyze learning needs, design curriculum and training materials, develop digital and facilitated learning solutions, and evaluate instructional effectiveness. Their goal is to enhance learner performance and support organizational goals through well-structured, learner-centered content.

Major Responsibilities

• Design, develop and implement course content for new hire training curriculum for Care solution roles inclusive of case managers, specialty case managers, coaches, personal advocates, and supervisors.

• Design, develop and implement course content for ongoing learning initiatives. Perform readiness activities to support courses for quarterly learning bundles. Effective learners ready for new initiatives or process changes.

• Perform ongoing curriculum maintenance on a consistent basis to ensure training materials are current and documentation is available in a secure shared location.

• Perform and lead discovery sessions leveraging the ADDIE framework in instructional design.

• Analysis : Identify audience, define learning objectives, skill gaps, conduct needs analysis

• Design: Design course structure, delivery method, story board outline, engagement approach, (role/play, scenarios, test knowledge)

• Develop: Create the material outlined in the storyboard, set up demo reviews & obtain feedback & sign off.

• I mplementation : Finalize curriculum and load to LMS, support VOC and updates, supports train the trainer, make real time adjustments

• Evaluation : Develop evaluation model for each curriculum built to measure proficiency and track learning analytics to assess learning effectiveness, identify opportunities for improvement and stakeholder satisfaction.

• Collaborate and develop relationships with business partners to implement and assist in curriculum development.

• Employ creative development methods and incorporate new technologies to drive innovation

• Apply industry best practices, trends, and feasibility of various learning modalities

• Promote inclusion of core values and strategies in training curricula.

• Identify changes in products, systems and processes that impact training through attendance at operational and project meetings or other formal and informal means, and update the curriculum as needed with these changes.

• Embrace change, stay current on the business strategy and keep curricula up to date with the changes in the business strategy and align with Care Solution key priorities.

• Continually improve the effectiveness and depth of all training curricula by staying current with evolving instructional design techniques and software.

• Continuously enhance the training experience of learners by creating an interactive and engaging learning environment utilizing instructor-led, virtual and eLearning platforms.

• Perform classroom training and facilitation as required to meet business needs.

• This is a remote role. May require in office meetings as applicable.

Skills and Attributes

The Instructional Designer must possess the following skills and attributes:

• Ability to demonstrate excellent communication skills, both written and oral;

• Demonstrate strong presentation skills

• Can navigate a fast-paced environment with tight deadlines

• Strong computer, MS Office skills & LMS

• Works well independently and as a team

• Highly organized, motivated, consistently meets operational timelines through effective planning and execution

• Self-directed; has a strong understanding of learning theory, adult learning principles and learning styles

• Change agile with the ability to shift gears quickly

• Technically savvy, can adapt quickly to new technology

• Receptive to feedback & seeks feedback proactively. Demonstrates a growth mindset

Qualifications:

• 3+ years of instructional design with 2+ years’ experience developing healthcare training curriculum

• Bachelor’s Degree preferred. Instructional Design certification a plus

• Demonstrated understanding of Evernorth & Care solutions products and programs

• Experience implementing training programs and building strong relationships and consensus.

• Strong skills working with authoring tools such as: Articulate (Storyline; Rise), Camtasia, Adobe Captivate, Vyond, etc.

• Understanding of medical management operations and various systems (i.e. TruCare, HEV, HC ICMS, CHC ICMS, CAMS, DG, CCMS, PreVue) preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 69,500 - 115,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.