Desktop Support Technician

Onsite in Bridgehampton, NY

The organization seeks a Desktop Support Technician to provide onsite white-glove support across multiple branch offices. The role will troubleshoot Windows and Mac environments, mobile devices, and basic network and telecom issues while engaging with executives and staff. The technician will manage reimages, data migrations, and remote problem solving, ensuring exemplary customer service and timely resolution. This position requires local travel between locations and consistent onsite presence Monday through Friday.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $28.00 to $32.00/hr. w2

• Deliver VIP white-glove desktop support to executives and staff.
• Provide onsite support across several real estate branch offices during business hours with local travel.
• Troubleshoot and support Windows and Mac systems, peripherals, and mobile devices.
• Perform basic hardware, network, and telecom troubleshooting.
• Reimage computers and perform data migrations and restorations.
• Conduct remote problem solving as needed.
• Apply Microsoft 365 knowledge to resolve user issues.
• Manage multiple competing priorities and adjust to changing needs.
• Work independently and collaborate within a team setting.
• Document issues and resolutions and perform root cause analysis.

• 5 to 10 years of desktop support experience.
• Strong customer service skills with professional and personable presence.
• Experience supporting executives and delivering VIP-level service.
• Proficient troubleshooting for Windows and Mac environments.
• Mobile device computing support experience.
• Basic hardware, network, and telecom troubleshooting capability.
• Microsoft 365 support experience.
• Ability to perform root cause analysis and follow processes and procedures in a large organization.
• Effective time and task management with ability to prioritize.
• High level of emotional intelligence.
• ServiceNow experience (preferred).
• Ivanti experience (preferred).
• Able to lift up to 50 lbs. unaided.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( [email protected] , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!