Project Coordinator

Korean Community Services of Metropolitan New York, Inc.

Position title Department & Location Reports to

Project Coordinator
Public Health & Research Center (PHRC)

Manager of PHRC
203-05, 32nd Ave, Bayside, NY 11361 & more

Employment status FLSA status Effective date Full-time Part-time Temporary Nonexempt Exempt TBD

About the Organization

Founded in 1973, Korean Community Services of Metropolitan New York, Inc. (KCS) is a nonprofit
501(c)(3) multi-service organization supported by government agencies, foundations, corporations, and
individuals. KCS aims to develop and deliver a broad range of social service programs to meet the
community's various needs.To achieve this goal, KCS provides professional services in immigration,
education, aging, workforce development, public health, and mental health.

Position Summary
This position offers professional, client-focused support for individuals seeking NY State of Health

insurance enrollment. The position requires ensuring compliance with state regulations, advocating for
clients’ needs, and delivering high-quality, client-centered service. Key responsibilities include managing
client data securely and accurately in databases such as Salesforce, while upholding confidentiality and
adhering to HIPAA standards. The ideal candidate will demonstrate strong customer service and
communication skills, as well as the ability to effectively multitask, manage time, and collaborate with both
clients and team members to meet program objectives.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide courteous and professional support to clients by assisting clients with enrollment in the NY

State of Health insurance marketplace, becoming the NY State of Health Navigator. Projects include:

CNN (ACA), NYC CARE, Access Health, & KNYC

• Advocate for members and serve as a liaison for the clients we represent. Escalate communication for

clients in complex or time-sensitive situations.

• Maintain accurate and secure data entry in KCS’s databases, Salesforce, and facilitate the safe transfer

of client information.

• Organize records, files, and spreadsheets associated with the program and related projects. Adhere to

confidentiality protocols and HIPAA operating procedures to protect organization and client
information.

• Attend outdoor events, with the ability to work evenings and weekends as occasionally needed.
• Excellent customer service and communication skills. Highly organized, flexible, and adept at

multitasking.

• Demonstrates the ability to work independently and as part of a team, problem-solve, and collaborate

effectively with clients, partners, and stakeholders.

• Strong time management, organizational, and planning skills are essential to ensure timely execution

of program objectives.

Education and Experience Requirements A bachelor's degree in social work, human services, or a related field is preferred, or an associate’s

degree with a minimum of two (2) years of full-time professional experience.

• Experience in direct service within social or human service organizations, including nonprofits, is

preferred.

• Knowledge of insurance, health services, and community resources related to exceptional health care

needs, navigating social service eligibility and budgeting guidelines a plus.

Minimum Qualifications (Knowledge, Skills, and Abilities) Proficiency in Databases and Software: Knowledge of tools such as Salesforce, Microsoft Office

Suite (Word, Excel, PowerPoint) and Google (Docs, Sheet, Slides, Forms).

• Familiarity with virtual platforms (Zoom, Microsoft Teams, Dropbox etc.)
• Demonstrates a strong commitment to serving communities and empowering underserved

populations, with an understanding of culturally sensitive practices and a proven ability to thrive
while working with diverse populations.

• Ability to communicate effectively, verbally and in writing, in the language(s) necessary to perform

the essential functions of the position (e.g., English, Korean, or both), including the ability to hear,
speak, and be understood in the work environment.

• Preference will be given to candidates who are fluent in English and Korean. However, proficiency in

Spanish and Chinese will be highly valued.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this position. Reasonable accommodations may be made to
enable individuals with disabilities to perform the functions.

• Have hand dexterity to use the computer, office equipment, phones and other devices.
• Ability to safely handle physical tasks, including transferring up to 15 pounds.
• Prolonged periods of sitting or standing while performing office duties.
• Frequent data entry tasks requiring the use of a keyboard and other office technology.
• Occasional travel required for events, or outreach activities.
• Primarily office-based, with occasional fieldwork or attendance at outdoor events as required.
• Flexible work hours may include occasional evening or weekend shifts to meet program needs.
• Collaborative team environment, requiring both independent work and interaction with colleagues.
• Regular interaction with a diverse client population, requiring effective communication in various

settings, including virtual and in-person engagements.



Note
This job description does not specify or imply that these are the only duties to be performed. Employees may
be required to follow additional job-related instructions and perform other duties as assigned by authorized
staff. All duties and responsibilities are essential functions and requirements and are subject to possible
modification to reasonably accommodate individuals with disabilities.

Compensation & Working Schedule:

• Annual Salary: $50,000 – $52,000, commensurate with skills and experience. Paid semi-monthly
• Hours: 40 hours per week, with occasional evenings and weekends as needed.

Application Process:
KCS will accept applications on a rolling basis until the position is filled. Only applicants selected for an
interview will be contacted. Please send your cover letter and resume to Sara Kim, Director of PHRC. Email:
[email protected]