Group Account Supervisor

Company description

Heartbeat is a full-service agency for healthcare Challenger Brands. Challengers are playing a high-stakes game-they must battle behemoth market leaders, upend ingrained treatment habits, or transform a "me-too" product into "yes-please."

The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients' market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible. They price work based on outcomes, not outputs. Their innovative model delivers not only alignment, but powerful orchestration, greater efficiency, and maximum impact for every dollar spent-all the necessary elements for Challengers to triumph.

That's the philosophy, here's the creds: 250+ employees between NYC & LA; 6 agency leaders with decades of tenure; a pile of awards from the likes of the Mannys, MM&M Awards, OMMAs, and Clios; an industry-leading commitment to diversity and inclusion (with a Med Ad News D&I Champion nod to match); and a President who dared to be quoted as saying, "We celebrate people who stand up and say, 'You know what? This is dumb.' Damn straight.

Overview

The Group Account Supervisor role is the brand champion. Provides strategic input, tactical planning and direction on multiple or large-scale assigned accounts. Has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. Builds and maintains positive, lasting client relationships with multiple or mid-level clients. Ensures high quality agency output.

Responsibilities

Agency Operations

• Drives the process and details, and develops tactical plans. Forecasts budgets.

• Finances: Develops and administers clients' budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.

• Raises client awareness as to when changes in client direction affect estimates.

• Thorough knowledge of contract and its implications.

• Sound decision making regarding hours dedicated to jobs, what to prioritize.

• Thorough knowledge of all basic financial tools necessary to account management.

• Contributes to the revenue and forecasts of the brand.

• Trouble shoot: Solution oriented. Knows when things might get off track in agency operations.

• Uses experience and judgment to proactively solve for potential problems before they get too big.

• Ability to solve client issues, independently moderate conflicts and influence management decisions

• Leadership: Takes on wider, informal leadership responsibilities within the agency. Exhibits strong leadership internally and externally. Exhibits solid judgment.

• Management: team leader, provides clear and fair direction & feedback to junior account staff

Knowledge

• Deep, expert understanding of the therapeutic category, the audience and multiple channels.

• Basic knowledge of at least one other category, and another audience

• Continuously learning technology

• Demonstrates and applies extensive and expert knowledge of assigned brands, including relevant clinical data behind promotional messages

• Successfully serves as point of authority and/or source of advice for therapeutic area. Proactively identifies opportunities based on the market.

• Ensures team adherence to agency process. Identifies issues and leads problem resolution

Strategy

Vision:

• Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details.

• Is able to address strategic marketing issues and propose viable solutions.

• Demonstrates and communicates a clear expert POV as marketing partner to clients

Planning:

• High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development

• Demonstrates passion for the brand

Tactics and Execution

• Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.

• Production: Supervises and effectively manages the production of client-approved marketing tools

• Creative: Collaborates on creative brief development

• Assumes responsibility for the writing and preparation of marketing communications plans and proposals

• Communication: communicate key Client issues/ initiatives to team accurately and in timely manner

• Demonstrates the ability to think creatively and strategically

• PHCG Offerings: Basic knowledge of PHCG businesses, offerings, and tools

• Client Relationship

• Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.

• Relationship: Frequent, positive client contact with key clients

• Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments

• Agency Champion: Understands, communicates and advocates the agency POV (point-of-view).

• Presentations: Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly. Presents complex data or messages in clear, succinct, compelling manner to clients

• Lead role in ensuring timely, accurate client documentation & correspondence

Qualifications

• Exhibits Integrity and Trust

• Exhibits Self Development

• Education and Experience

• Bachelors degree required

• Experience in healthcare communications environment preferred

• 8+ years experience

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $97,375 - $155,961 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 04/02/2026.

All your information will be kept confidential according to EEO guidelines.

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