NOC Associate Systems Engineer

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.

RESPONSIBILITIES:

• Provide third-level support to the system engineering escalation process.
• Monitor queue for any incoming escalations from helpdesk technicians and assist as necessary.
• Address escalations for Windows OS and Network infrastructure issues from level 1 and 2 helpdesk associates.
• Works under the general guidance of the Director of Managed Services.
• Assists with basic level solution configurations by leveraging technical expertise and other technical resources.
• Has at least one vendor technical specialty in which they are proficient (Cisco, Microsoft, VMWare, Dell, SonicWall, Meraki, etc.).
• Active Directory skills - DNS modifications, Group policy modifications, DFS management, etc.
• Able to identify problems, collect data, and resolve complex issues with the available data given.
• Provide routine patching for servers, networking equipment, and applications for security vulnerabilities. Troubleshoot any and all issues resulting from the regular patching process.
• Act as liaison with vendors and other IT personnel for problem resolution.
• Manage and maintain network add/move/changes across different client networks.
• Participate in the design of new projects as needed.
• Perform scheduled proactive network testing to ensure the network is functional and reliable.
• Independently troubleshoot LAN/WAN networking problems at all layers.
• It is a requirement of the job to occasionally go on-site at client locations to perform installation, configuration, and troubleshooting of server and infrastructure issues. This may be required after hours and weekends based on client needs.
• Assist in onboarding and remediation efforts at client sites.
• Participates in the business recovery and continuity processes, which may include working with others to test processes.
• Log all call activity in the ticketing system.
• Manage, own and take responsibility for resolving all tickets assigned in a timely manner.
• Remote user support using remote support applications.
• Inserted into an on-call rotation in 1 to 3 months which is shared by the other engineers on staff to handle escalations of critical issues after hours and weekends.

QUALIFICATIONS:

A successful individual will need to have the following skills/characteristics:

• Solid technical background with a broad range of technologies, including but not limited to: Operational experience with networking and security - routers, switches, IPS, ACS, and firewalls.
• Knowledge of TCP/IP, IPSEC and SSL VPN tunnels, SNMP protocols.
• Knowledge of security event remediation a plus.
• Knowledge of VLANs, IP subnets, routing, switching, access lists and traffic shaping.
• Cloud experience, preferably in Azure or AWS a plus.
• PC hardware/software support and network connectivity and communications.
• Administer Active Directory users and groups.
• Ability to quickly learn and follow complex procedures.
• Excellent customer service, interpersonal, time management, and organizational skills.
• Professional verbal and written communication skills a must.
• Customer-oriented, self-motivated, ambitious and dedicated team player.
• Ultimately willing to demonstrate a “do what it takes” ethic to ensure the timely resolution of client issues regardless of complexity.
• Must be able to lift 65 pounds (PCs, monitors, printers, etc. as needed).

This individual should also have the following experiences:

• 5 years of experience working on either Cisco/HP/Meraki Networking platforms, Windows OS, or virtualization technologies (VMware, Citrix, etc.) in a large-scale environment.
• Familiarity with modern security tools like EDR and related incident management is a big plus.
• Ability to multitask and dynamically prioritize tasks with proven time management
• Think outside of the box to implement innovative and effective solutions.
• Ability to work independently, as well as in a team environment
• Self-starter that exhibits a high level of attention to accurate detail
• Adapt quickly to obstacles and changing client demands.
• Works with other departmental teams to ensure projects meet client expectations.
• Demonstrated leadership skills.

Although not requirements, other desirable attributes include:

• College degree in technical or business, or equivalent industry experience.
• CCNA, CCNP, Microsoft, VMware/Azure/AWS certifications are highly desired.
• Industry certifications from manufacturers/vendors such as Apple, IBM, HP, and Dell.

This position is based in our Hauppauge, Long Island office. A valid driver’s license is required.

• Competitive salaries.
• Comprehensive benefits including:
  • Medical and dental plans.
  • Company paid vision and short and long term disability plans.
  • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking.
  • 401K with employer match.
  • Tuition reimbursement.
  • Onsite fitness center (or gym membership reimbursement for client or satellite based employees).
  • Company paid life Insurance.
  • Paid holidays and vacation.
  • Technical certification gift card rewards program.

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job function

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.