KIPP NYC Information Technology Associate

About KIPP NYC:
KIPP NYC Public Schools is a non-profit network of 18 free, public charter schools in the Bronx, Brooklyn, and Manhattan. We partner with families and communities to create joyful and rigorous schools in pursuit of a more just world. In 1995 we started our first middle school, KIPP Academy, in the Bronx, with a vision that every child grows up free to create the future they want for themselves and their communities. Today, our network consists of eight elementary schools, nine middle schools, one high school, and KIPP Forward, a comprehensive program to support our students and alumni in choosing and preparing for the educational and career paths that fit their goals and sense of purpose. KIPP NYC currently serves more than 12,000 students and alumni, has a staff of more than 1,000 (8% of whom are alumni), and continues to grow!

Job Description

Position Overview

The KIPP NYC Information Technology Associate (ITA) is an essential full-time hourly role on the Technology Team that provides daily support to KIPP NYC schools. While onsite, the IT Associate will be responsible for resolving end-user technical support requests related to Chromebooks, laptops, desktops, projectors, and software with an emphasis on supporting end-user needs. Additionally, the IT Associate will assist with project implementation such as new staff onboarding, school start-up, new equipment preparation as needed. The KIPP NYC Technology team is committed to delivering a high level of customer service, working collaboratively with stakeholders to solve problems and capture new opportunities, and engaging in professional development for self-development.

General Duties and Responsibilities:

• Support KIPP NYC sites according to both immediate and planned technology needs
• Work directly with the School Staff and the Regional Tech Team to identify, prioritize and resolve technology issues impacting staff and/or student work systems including, but not limited to:
  • ChromeOS
  • Windows
  • Apple OS/iOS
  • Network connectivity
  • User account management and authentication
  • Software installation, access, configuration and use
  • Printing
  • Hardware (Chromebook, laptop, document cameras, projectors, speakers)
  • Telephony
  • Diagnostic systems
  • Track all end-user help desk needs in ticketing system; maintains accurate time spent, notes and other documentation in ticketing system
• Resolve issues within SLA limits
• Travel to school sites during week to complete support work, interact with staff, and perform routine maintenance, as well as ability to work outside of typical school hours and weekend assignments on occasion.
• Coordinate with third-party vendors for warranty, repairs and installations
• Schedule courier service, shipping and equipment delivery as needed
• Manage and track physical inventory of tech equipment at school and office sites
• Initiates and supports various projects such as school year transition work, school start up, and staff PD

Qualifications

• High School Diploma required. Current college/graduate students are encouraged to apply.
• One or more years of working in technology support. Familiarity with web languages, scripting and process automation, system administration, and hands-on computer hardware repair, preferred
• Proven experience providing excellent customer service and support for end user technology needs
• Outstanding written and oral communication skills and the ability to work with various stakeholders
• Spanish or French speaking, a plus
• Demonstrated passion for the mission of KIPP NYC and commitment to the character traits we value: Zest, grit, self-control, hope, love, social intelligence, gratitude, and a sense of humor.
• Strong interpersonal skills, with the ability to develop productive working relationships with multiple stakeholders across the organization
• Meticulous attention to detail with an ability to produce high quality work in a dynamic, fast-paced environment
• Ability to shift priorities, multi-task and prioritize with a high volume of matters
• Ability to exercise discretion and judgment with the handling of highly sensitive and confidential information

Additional Information

Compensation & Benefits:

KIPP NYC offers a competitive hourly rate of $25-$35 per hour for this role.

KIPP NYC offers a generous benefits package including medical, dental and vision coverages. Other benefits include retirement plan, flexible spending accounts, life insurance and supplemental benefits offerings.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.

This role is based in NYC and will require travel to our schools. If you relocate outside of a commutable distance or out of the state of NY, your employment will be subject to review, which may include separation from KIPP NYC. It is important that you notify HR if you move or have plans to relocate.

KIPP NYC LLC does not offer visa sponsorship or work authorization.

KIPP NYC LLC is an anti-racist organization that believes in the importance of being diverse, equitable, and inclusive. We are committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving students and families throughout New York City. BIPOC, women, gender expansive, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.