Insurance Service Associate for Property and Casualty
JOB DESCRIPTION
Overview
Under a significant level of guidance and direction, provides customer service for Property & Casualty Insurance clients. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Company policies and procedures.
- Delivers quality service to clients via phone, email, chat, and other avenues
- Develops and maintains a basic working knowledge of a single product
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Perform data input, maintaining strong prioritization and organization
- Documents all interactions
- Associates Degree – Preferred
- Experience in the insurance industry is preferred
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