Ralph Lauren Greeter

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
At Ralph Lauren, our commitment to delivering an exceptional, welcoming, and elevated customer experience begins the moment a guest steps through our doors. The Greeter & Concierge Associate plays a vital role as the first and final point of contact for every guest visiting our location. This role not only ensures a warm and gracious welcome by opening and closing the door for each customer but also serves as a knowledgeable concierge, providing guidance, personalized direction, and thoughtful service to all who enter our building. The ideal candidate is personable, polished, poised under pressure, and deeply passionate about creating a memorable first impression that reflects the Ralph Lauren brand's timeless elegance and hospitality.

Essential Duties & Responsibilities

* Warmly greet and farewell every customer entering and exiting the store with professionalism, courtesy, and a gracious demeanor.
* Physically manage the store's entrance by opening and closing the door for guests, ensuring a seamless and welcoming arrival experience.
* Act as a concierge and ambassador for the Ralph Lauren brand, offering directional assistance, store information, and introductions to appropriate team members based on guests' needs and preferences.
* Provide guests with information on in-store services
* Manage and monitor guest flow, helping to maintain an organized and elevated atmosphere, maintain a clean entrance door and window, especially during high-traffic periods.
* Communicate efficiently with the store leadership and sales teams to ensure smooth guest hand-offs and service transitions.
* Maintain a thorough knowledge of the store layout, product categories, brand heritage, and service offerings to answer guest inquiries knowledgeably.
* Uphold Ralph Lauren's brand standards for appearance and behavior at all times.

Experience, Skills & Knowledge

* Prior experience in a customer-facing, hospitality, or luxury retail environment preferred
* Outstanding interpersonal and communication skills.
* Ability to maintain a professional, poised, and polished demeanor at all times.
* Passion for delivering a personalized and elevated guest experience.
* Strong situational awareness and problem-solving abilities.
* Flexibility to work a varied schedule including weekends, holidays, and peak periods.
* A collaborative spirit with the ability to partner effectively with sales, operations, and leadership teams.
* Ability to stand for extended periods.
* Capability to manage the opening and closing of doors and maintain a welcoming presence in varied weather conditions
* Occasional lifting of light objects (up to 15 lbs) for operational support
* Ability to stand, move and walk for multiple hours