Help Desk Technician - Part Time (Buffalo)

The Help Desk Technician (Part Time) is an entry-level position designed for individuals who are eager to launch a career in Information Technology. This role serves as the first point of contact for internal end-user support, handling day-to-day help desk tickets and providing friendly, effective technical assistance to non-technical staff. No prior professional IT experience is required—we will provide on-the-job training on our systems and processes. The right candidate is curious, a quick learner, and comfortable communicating clearly with people at all levels. This is a great opportunity to build foundational skills across user support, hardware, software, and Microsoft 365 environments in a hands-on retail and operations setting.

Weekly Responsibilities:

Regular office hours Monday through Friday (20-25 per week hours; flexible on schedule)Rotating on-call shifts until 9PM nights or through weekends Ability to work during Retail Holiday weekends (Black Friday, Labor Day, Memorial Day, etc.)Ability to travel regularly throughout Ohio Market, and to NY/PA location as neededWhat You’ll DoProvide day-to-day help desk support and respond to IT ticketsTroubleshoot hardware, software, and network issuesSet up, configure, and maintain computers, systems, and user accountsSupport Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint) and basic cloud environments (Azure/Active Directory)Install and update software, drivers, and operating systemsCommunicate solutions clearly to non-technical users and provide basic training when neededDocument processes and maintain IT inventoryPartner with vendors and support new store/location technology setupsAssist with basic network/cabling needs and recommend system improvements

Educational Qualifications/ Experience:

High school diploma or GED required. Associate’s degree or coursework in Information Technology, Computer Science, or a related field is a plus but not required. Relevant internship, lab, or personal project experience welcome.CompTIA IT Fundamentals (ITF+) or A+ certification is a plus. We encourage and support candidates who are actively working toward their first certification.

Compensation details: 20-22 Hourly Wage

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