Manager, Communications & Creative Services

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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express is seeking a strategic and creative Manager, Communications to support leadership and internal communications for the Enterprise Technology Services team. This role is instrumental in crafting compelling narratives, designing impactful visuals, and supporting high-profile events that engage and inform our global technology workforce. The ideal candidate will be a communications triple-threat—skilled in writing, strategy, and graphic design—with a passion for storytelling, collaboration, and innovation.

Key Responsibilities

• Leadership Communications: Write and edit executive communications including announcements, podcasts, video scripts, speaking points, and strategic updates for the CIO and senior leaders.
• Audio & Visual: Knowledge of video and audio production (storyboarding, editing, publishing).
• Design & Branding : Create banners, GIFs, and graphics for use across internal channels (Intranet, Slack, email, presentations); implement brand guidelines.
• Event Planning : Lead planning for large-scale town halls and site visits, including messaging, presentation design, event space coordination, and production team collaboration.
• Analytics & Reporting : Track and analyze communications performance metrics; prepare reports and dashboards for the Office of the CIO.
• Project Management : Manage multiple projects simultaneously with competing timelines and stakeholders across global teams.

Minimum Qualifications

• 5 years of experience in corporate communications, internal communications, or brand marketing.
• Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop).
• Strong command of Microsoft Office (Outlook, PowerPoint, Word).
• Experience with intranet/content management systems (Unily preferred).
• Excellent attention to detail, organizational, and project management skills.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and stakeholders simultaneously.
• Experience using analytics to inform strategy and measure impact.
• Bachelor’s degree in Communications, Graphic Design, Marketing, or related field.
• Portfolio (writing and creative) required.

Preferred Qualifications

• Content creation and design for the intranet, social media, and newsletters.
• Experience planning and executing large-scale events.
• Background in communications for a well-known brand or agency.
• Familiarity with Slack, Outlook templates, and internal campaign toolkits.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Communications

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25021507

If you have questions about this posting, please contact [email protected]