Offer: EMR Technical Instructor

EMR Technical Instructor

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and capability to pay, especially for the underserved and vulnerable. Sun River Heath is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time EMR Technical Instructor.
The function of the EMR Technical Instructor is to develop and conduct training programs for new and existing clients, as well as regular monitoring and maintenance of eClinicalWorks electronic Medical Records (EMR) application, and support users in every step of the utilization of this application to all departments. Individual and group trainings are the standard. this job offer is responsible for training on both non-clinical and clinical content and is expected to be proficient with all aspects of the EMR. The candidate should be able to assess others' proficiency, and provide individualized support, and detailed observations that will be documented in the employees training record.
Essential tasks and Responsibilities:

»Provide end-user support and follow ups in multiple ways; this may include, but are not limited to:

»Group training for new and existing employees

»Individual structured trainings as needed

»Perform virtual training sessions

»Create video recordings for specific training topics

»Follow ups for Providers on a 2 and 6-weeks basis

»Workflow analysis and optimization

»Create and customize all user accounts, as well as deactivate them as needed.

»Monitor the Ticketing System all over the day (when not in training) and respond to all issues in a timely manner.

»Answer Helpline and maintain a log of issues. with escalation to management, as needed, following an established workflow.

»Monitor the Electronic Script Messenger application for electronic prescribing issues and respond to all issues.

»Develop and maintain EMR training manuals and Job aides.

»Provide onsite go live support and follow up during New system implementation.

»Ensure the integrity of EMR data and maintain confidentiality of all related information.

»Completes required continuous training and education, including department specific requirements.

»Continued employment is contingent upon prosperous completion of eClinicalWorks certification and yearly recertification.

»Participate in special projects, as needed, and perform other tasks as assigned.
Minimum Education Requirement:

»High School Diploma or equivalency
Minimum Related Work practice: 2-4 years
income Range: $54,600.00 - $56,000.00/year