Customer Care Representative and Receptionist Backup Support

Customer Care Representative and Receptionist Backup Support Location Brooklyn, NY :

Job Title: Customer Care Representative and Receptionist Backup Support

The TGI Story

A second-generation family-owned business for over 61 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today's complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI's Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

Summary: As a member of the Customer Care Team, the Customer Care Representative will be responsible for delivering consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team. Additionally, the role includes backing up the receptionist during breaks and days off, answering incoming calls, directing calls to appropriate employees/departments, mail distribution, and other clerical duties.

Primary Duties and Responsibilities:

• Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders. Managing large amounts of inbound and outbound calls in a timely manner.
• Provide brief, professional, and consistent customer communications.
• Place customer service and supply orders appropriately in IMS / e-Automate system.
• Ensure data integrity when placing orders, including confirming customer information.
• Ensure the correct number of supplies are being shipped to customers.
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
• Performs other duties as required.

Receptionist Backup Duties:

• Greet and direct visitors, have visitors sign in, notify employees of guests, offer beverages, and keep the reception area clean and tidy.
• Receive, sort, and distribute incoming mail and deliveries, stamp outgoing mail, and coordinate express mail services.
• Assist in ordering and distributing office supplies, perform data entry for purchase orders, submit expenses on behalf of the General Manager, update calendars and meeting room bookings, make travel arrangements, and assist with other clerical tasks such as photocopying and filing.

Qualifications:

• HS Degree or above
• At least two years of related experience in a customer service focused position, such as a call center, helpdesk or telesales. Strong phone presence.
• Familiarity with CRM systems and practices (e-Automate and/or e-Views is a plus)
• Proficient with MS Office programs
• Ability to multi-task, set priorities and manage time effectively
• Industry experience is preferred but not required

Skills & Abilities:

• Customer-service driven approach with pleasant phone demeanor
• Strong written and verbal communication skills, along with active listening
• Professional presentation; is approachable, enthusiastic and displays a high level of self-motivation
• Good time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently
• Works well within a team
• Must have good attendance, reliability, and punctuality

Job Type: Full-time

Pay: $20.00 - $24.00

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday to Friday

Work Location: In-person: (120 3rd St, Brooklyn, NY 11231)

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.