E-Commerce Logistics Operations Specialist - New York

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

E-Commerce Logistics Operations Specialist

Richemont| New York City

Overview

Reporting to the Fashion & Accessories Operations Manager. Manage the Luxury Fashion Logistics E-commerce Operations on behalf of Richemont Fashion & Accessories Maisons in an efficient way regarding performance, costs, lead times and quality. Bring high service level to the Maisons and enforce B2C operations performance. E-commerce Logistics Operations Specialist as exclusive contact for the Maisons and expert of B2C activities.

Primary responsibilities

• Ecom Operations monitoring and trouble shooting
  • Ensure 3PL & carrier availability and capacity by anticipation based on the forecast
  • Oversee the logistics e-commerce operations with the 3PL (outbound orders, Value Added Services, Reverse Logistics, etc.)
  • Monitor the implementation of RICHEMONT/Maisons rules and processes
  • Partner with our CRC department for B2C claims resolution
  • Enforce controlled communication through RIC and partner web portal
  • Make first level of decision and arbitration
  • As part of Richemont team, ensure B2B back-up activity and support
• Performance measurement and analysis
  • Use of daily report and data indicators to ensure completion of B2C daily activities
  • Analyze delays and major logistics deviation (incl. outbound and return)
  • Provide monthly KPI’s and collect insights for Monthly Business Review
  • Follow up and control transport partner performance
• Communication & Governance
  • Establish and maintain robust governance frameworks for e-commerce activities, ensuring alignment between our Maisons, external partners, and internal teams
  • Single point of contact for Maisons and external partners
  • Analyze and streamline daily requests, driving efficient decision-making and clear communication to ensure timely resolution
  • Master and communicate the performance KPI for Warehouse operation
  • Act as expert reference for e-commerce logistics processes and documentation
• Continuous Improvement and project contribution
  • Formalize e-commerce operations procedure and best practices
  • Support our organization on Fashion & Accessories e-commerce projects

Key Stakeholders

• Maisons
• External partners
• Internal teams

Qualifications

• 3-5 years’ experience within logistics operations
• University or superior degree, Engineer or equivalent a plus
• B2C experience a plus

Hard Skills

• Confirmed logistics expertise
• Proven experience in operations management a plus
• Strong data controlling and analysis skills
• Microsoft office skills (word, excel, power point)
• SAP knowledge is a plus
• English and Spanish Speaker

Soft Skills

• Capacity for analysis and synthetize
• Ability to understand / anticipate issues, considering global impacts or solution
• Customer centric and high-quality service mindset
• Organizational skills and prioritization
• Team player and federative
• Proactive
• Excellent communication skills
• Curious and committed

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

At Richemont, We Craft the Future!

Expected Hourly Range: $27-$35

Salary will be negotiated based on relevant skills and experience.