Care Manager

Care Manager provides emotional support, guidance and services to families dealing with serious medical conditions or emotional disturbances. Care Manager works with the client to assess their practical, emotional, and social needs, develop comprehensive, individual plans of care to meet such needs, integrates clients into existing programs and services, and monitors progress. Care manager interfaces with children, their parents and siblings, medical and social service professionals to bring comfort and support to families and their children.
Must assure that clients receive appropriate, competent, and professional information and advice, referrals and advocacy services to achieve successful outcomes.

RESPONSIBILITIES INCLUDE:

• Determine clients' acuity level and eligibility for assistance
• Conduct home and hospital visits as needed
• Collect information about clients, and enter information into databases
• Gather necessary documentation from clients in a timely manner
• Maintain and timely update of client and/or family interactions log
• Maintain case history records, prepare reports, and ensure readiness for quarterly audits
• Research local and national organizations to identify resources to meet the specific needs of clients and their families
• Refer patients to appropriate health care, community or social services or resources
• Coordinate communication between patients, family members, medical and administrative staff, insurance companies and other external partners
• Create and modify plans of care to meet client needs and goals
• Monitor clients to evaluate the plans of care progress
• Complete documentation required by programs or regulations
• Provide emotional support to clients and family members
• Provide advocacy to client families as needed, including making phone calls, writing letters, or accompanying clients to meetings
• Assist in ad hoc duties

Professional Skills:

• Outstanding communication skills, both verbal and written
• Strong organizational skills
• Excellent time management skills and the ability to multitask
• Proficient computer skills: MS Office, Google Suite, CLS. Ability to learn new software if needed
• Ability/ experience working successfully with sensitive information
• Nonprofit experience is a plus

Requirements

• A bachelor’s degree with two years of relevant experience
• OR
• A master’s degree with one year of relevant experience