Front Office Manager

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.

Why should you work at the RIT Inn & Conference Center?

- Competitive compensation package
- Full benefits package
- Flexible scheduling
- Extensive training and opportunities to advance
- Free employee parking

The Front Office Manager is a working supervisor and department leader responsible for training, supervising, and supporting Front Office staff, including Guest Service Associates, Bell Attendants, Night Auditors, Lifeguards, and Ambassadors-to deliver exceptional guest experiences. This role ensures guest expectations are met while maintaining a safe, welcoming environment for all guests and staff.

Work schedule varies based on business needs. Presence is expected during the 5–6 busiest days weekly, considering group requirements, staffing levels, and operational demands.

SPECIFIC RESPONSIBILITIES

• Deliver and oversee pleasant, professional guest services.
• Lead, train, and mentor staff to ensure timely, personalized service and achieve revenue goals.
• Uphold service standards using hotel SOPs.
• Promote strong team communication and cooperation.
• Forecast room occupancy and coordinate guest/group needs with Sales, Housekeeping, and Engineering departments.
• Work with RIT Housing and ResLife to manage student needs and check-in/out.
• Assist in management of 175 Jefferson Rd location and staff training, coverage, scheduling, and more as needed.
• Serve as primary contact for 175 Jefferson Rd staff; assume management duties in Director of Rooms' absence.
• Inspect lobby and front office areas, report maintenance issues.
• Maintain cleanliness of front office, lobby, and adjacent spaces.
• Perform front desk tasks (check-in/out, reservations, payments, phones, bell services, reports, messages, wake-up calls).
• Manage scheduling, payroll, and department HR functions, including paperwork, interviews, and disciplinary actions.
• Promote hotel services; understand and communicate hours of operation.
• Adhere to safety, security, and emergency procedures, dispatch appropriate responses.
• Respond to guest requests and inquiries promptly and appropriately.
• Enforce compliance with hotel and departmental policies.
• Conduct shift handovers, host team meetings with Front Desk, GSA, Bell, and Lifeguard staff.
• Attend or is represented in weekly group resume meetings.
• Serve as PIC (Person in Charge); fully understand the PIC Manual.
• Assist Housekeeping Department as needed.
• Perform other duties as assigned, within ability and scope.

MANAGERIAL SKILL REQUIREMENTS

• Support associate's development through training and mentorship.
• Set clear expectations, delegate effectively, and meet deadlines.
• Lead by example; motivate and create a productive work environment.
• Communicate clearly and concisely; listen actively.
• Pay attention to detail; identify team-learning opportunities.
• Resolve interpersonal or group conflicts.
• Manage in a culturally diverse workplace.
• Evaluate and improve operational processes, policies, and procedures.
• Apply problem-solving strategies and sound decision-making.
• Analyze business trends and budgets to adjust strategies.
• Demonstrate integrity, time management, and visibility.
• Provide constructive coaching and feedback.

QUALIFICATIONS

• Strong English communication skills (verbal and written).
• Hotel Front Office experience required; supervisory experience preferred.
• Friendly, reliable, enthusiastic, and service-oriented demeanor.
• Leadership, planning, problem-solving, and communication skills.
• Professional appearance and behavior.
• Able to work independently and collaboratively.
• Detail-oriented, quality-driven, and guest-focused.
• Must hold a clean, valid New York State driver's license.

PHYSICAL REQUIRMENTS

• Must be able to lift items weighing up to 25 lbs.
• Must have adequate communication skills to perform the required job responsibilities.
• Must have adequate vision with or without corrective lenses.
• Must be able to read and write.
• Must be able to walk and stand for long periods of time.
• Must be able to stand potentially drastic temperature changes.
• Reasonable accommodation can be made

SALARY

This is an exempt position, annual salary range is $60,733.60 - $62,233.60.