Operations Specialist I
- Checking all necessary documentation
- Post payments / charges using the appropriate applications
- Process internal financial entries.
- Reconcile General Ledger accounts
- Monitor reject reports and take appropriate action.
- Check new account openings for all necessary documentation and accurate completion. Tickler all items for follow up.
- Performs test of branch controls, documents report control issues.
- Review reports and prepare Incident Reports when necessary.
- Review override reports to identify any irregular transactions or inappropriate approvals.
- Monitor branch cash levels and order branch cash.
- Monitor overdrafts, perform right of offset, send collection letters and track all collections efforts.
- Accurately and expediently answers inquiries from internal customers on entries and transactions relating to the specific areas of their responsibility.
- Resolves problems within given authority.
- Efficiently performs routine follow-up work and initiates requests for detailed follow-up work.
- Rely on strong verbal and written communication skills to fulfill internal customer requests and to ensure ultimate external customer satisfaction.
- Ensuring the continuity of high service levels
- Conducts a variety of routine daily tasks; reviews reports, prepares correspondence.
- Identifies risk concerns in order to maintain maximum protection of the bank's assets.
- Performs other duties relating to branch operational tasks.
- High school diploma.
- Customer service oriented.
- Strong verbal communications skills.
- Shows initiative and a willingness to learn.
- Ability to collaborate with other business units within the bank.
- Working knowledge of practices and procedures relating to bank operations.
- Good organizational skills to meet processing deadlines and time constraints.
- Adequate written communication skills to prepare a variety of correspondence.
- Active listening and problem-solving skills to effectively resolve issues or problems.
- Good interpersonal communications skills and the demonstrated ability to maintain effective and professional relationships.
- Must be able to multi-task.
- Ability to work with a moderate level of supervision.
- Routine local travel that requires driving and walking into and around various Branch locations.
- Must exercise a moderate degree of effective, independent judgment.
- Knowledge of bank general ledger entries demonstrating an understanding of debits and credits.
- Intermediate skills in MS Office Word and Excel.
- Bank database applications knowledge.
- Bank Operations experience required - experience equivalent to 1-2 years
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