ServiceNow Solution Architect - BCM / IRM

ServiceNow Solution Architect – BCM/IRM
Following rapid expansion of new name clients into the Client SaaS ServiceNow practice, we are seeking a ServiceNow Solution Architect that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements

What we offer:
• The opportunity to design and build ServiceNow solutions for multiple sectors, both with our existing client base and new customers.
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits
• A very flexible and creative environment for everyone

Role and Accountabilities:
We are seeking a certified ServiceNow Solution Architect with 10+ years of ServiceNow experience and preferably 5+ years of hands-on BCM/IRM experience to design and deliver scalable solutions across BCM, IRM, risk, compliance, workflows, integrations, reporting, and dashboards.
The ideal candidate will have strong architecture expertise, stakeholder management skills, and the ability to lead workshops, translate requirements into scalable solutions, and guide delivery teams. CSA, CAD, and CIS certifications in IRM, GRC, or BCM are highly desirable.
The role requires technical, business, and communication skills to turn requirements into practical ServiceNow solutions.

Key Responsibilities:
• Own end-to-end ServiceNow solution architecture aligned with client objectives, IT strategy, governance, and best practices.
• Lead BCM and IRM architecture aligned with continuity, resilience, risk, compliance, and regulatory needs.
• Configure BCM foundation data, including services, applications, locations, dependencies, teams, processes, risks, and related data structures.
• Design and support BCM plan management, including continuity, recovery, crisis, templates, scenarios, and approval workflows.
• Lead IRM architecture for risk, controls, issues, remediation, compliance mapping, policy alignment, and reporting.
• Implement BCM/IRM role-based access controls with proper segregation of duties, secure access, and governance alignment.
• Lead workshops to capture requirements, assess current state, define future state, and produce user stories, designs, and plans.
• Collaborate with stakeholders, product owners, IT, risk/compliance, BCM/IRM, developers, testers, and project leadership.
• Oversee ServiceNow configuration and design, including UI policies/actions, business rules, scripts, flows, integrations, notifications, dashboards, and reports.
• Support data migration into ServiceNow BCM/IRM while ensuring quality, integrity, and traceability.
• Deliver reports, dashboards, and analytics for BCM health, risk, compliance, issues, remediation, and leadership reporting.
• Provide technical leadership, guidance, and mentoring to teams throughout the implementation lifecycle.
• Maintain architecture diagrams, design documents, specifications, data models, integration designs, test support, and handover materials.
• Advise stakeholders and project teams on ServiceNow BCM, IRM, GRC, and platform architecture decisions.
• Stay current on ServiceNow, BCM/IRM capabilities, risk/resilience practices, and industry standards to drive improvement.

Required Skills & Experience
• 10+ years of ServiceNow experience, including architecture, implementation, technical leadership, and consulting.
• 5+ years preferred in ServiceNow BCM and/or IRM, including implementation, configuration, process design, architecture, and advisory.
• Hands-on ServiceNow BCM experience with foundation data, plans, BIA, testing, crisis management, disaster recovery, approvals, notifications, dashboards, and reporting.
• Strong understanding of ServiceNow IRM/GRC, including risk, policy, compliance, controls, issues, assessments, remediation, and reporting.
• Experience designing complex ServiceNow solutions across BCM, IRM, GRC, ITSM, ITBM/SPM, workflows, integrations, reporting, and security.
• Experience designing ServiceNow roles, groups, access controls, and security models for compliant processes.
• Hands-on experience configuring Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer, workflows, notifications, integrations, reports, and dashboards.
• Experience leading workshops, gathering requirements, documenting future-state processes, and creating user stories and solution designs.
• Experience with data migration strategy, mapping, validation, and execution from legacy tools, spreadsheets, or source systems into ServiceNow.
• Strong analytical, problem-solving, communication, presentation, and stakeholder management skills.
• Ability to work independently and collaboratively with business, technical, and leadership stakeholders in fast-paced projects.

Qualifications & Certifications
• Bachelor's degree in computer science, Information Technology, or a related field.
• Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• ServiceNow Certified System Administrator (CSA) certification
• ITIL Foundation Certification
• ServiceNow Micro Certification – Business Continuity Management (BCM)
• Certified Implementation Specialist (CIS) in a relevant domain (e.g., Risk and Compliance, BCM, GRC, IRM)
• Experience with other ServiceNow GRC modules (IRM, Vendor Risk Management)
• Experience in utility, energy, public sector, or regulated industry environments
• Familiarity with industry BCM standards (e.g., ISO 22301) and other risk/compliance frameworks (e.g.- NIST, COBIT, SOX)