IT Support Technician
Location: Hybrid
Job Type: Full-Time
Pay Rate: $19-$23/hr. About Us:
JXE Tech is a growing IT solutions provider serving small to medium-sized businesses. Our mission is to deliver reliable, friendly, local and effective technology support that allows our clients to focus on what they do best: running their businesses. Position Overview:
We are seeking a motivated and personable IT Support Technician to join our team. This role involves working directly with clients to resolve technical issues, set up equipment, and ensure their technology is running smoothly. The ideal candidate enjoys problem-solving, has patience when working with non-technical users, and is eager to learn and grow in a fast-paced environment. Key Responsibilities:
- Provide technical support for Windows 10/11 operating systems, including troubleshooting and configuration.
- Assist with basic network setup and troubleshooting, understanding common networking terminology and traffic flow.
- Support users with basic Microsoft 365 tasks (experience is a plus, but training will be provided).
- Set up and configure workstations, desktops, laptops, and monitors, including crawling under desks when necessary.
- Handle and transport equipment safely (e.g., lifting boxes with computers or laptops).
- Communicate with customers over the phone, via email, and in person, ensuring a professional and friendly experience.
- Assist with administrative tasks such as monitoring shared mailboxes, answering phones, scheduling follow-ups, and entering support tickets.
- Collaborate with team members and be willing to pitch in on non-technical tasks when needed
- Proficiency with Windows 10/11 operating systems.
- Basic understanding of business networks; ability to configure simple networks is a plus.
- Strong interpersonal and communication skills; ability to explain technical information clearly.
- Patience and a customer-service mindset when working with non-technical users.
- Willingness to work hands-on with physical equipment, including lifting, moving, and setting up devices.
- Eagerness to learn new skills and grow within the company.
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