Senior Project Manager (Change Management)

Location:

127 Public Square, Cleveland Ohio

Job Profile Summary

Leads large and complex, high-priority projects and/or supports critical programs which usually impact multiple Lines of Business (LOB) and/or functional areas and often require considerable resources and high levels of functional integration. Takes projects from original concept through final implementation using standard Project Management, Change Management and Risk Management methodologies and concepts. Sets and manages expectations for diverse project stakeholders through planning activities and maintains transparency via communication & reporting channels. Establishes and maintains a strong collaborative trusted advisor relationship.

This role is responsible for supporting the implementation of sustainable change management practices and creating and managing a communication strategy across Banking Group Portfolio Management (BGPM). This individual demonstrates a passion for continuous improvement and acts with a sense of urgency.

Job Summary

Develops and/or leads change management planning, design and implementation, including communications and training.

Works with business leader to define scope of change plan; manages plan, facilitates scope changes, and creates value in the delivery of the change and communications plan that supports the diverse business goals and interests of multiple senior-level stakeholders.

Understands various project delivery methodologies such as waterfall, agile, etc. Able to manage or coordinate with all types of projects. Contributes to continuous improvement of Key's project lifecycle.

Supports the change associated with the identification, tracking, escalation and resolution of issues. Creates communication to outline any dependencies across projects and escalates risks.

Drive effective partner communication and relationship management by acquiring comprehensive knowledge of the business by spending time with business partners; solving business problems; negotiating effectively and offering credible challenges. Comfortable

presenting material to senior and executive levels of leadership.

Skills

Strong analytical skills to identify areas for improvement and to analyze data to measure the impact of improvement initiatives.

Ability to work as part of multi-functional teams.

Excellent presentation and communication skills, with the ability to collaboratively influence and challenge.

May specialize in one or more of the following areas: value stream mapping, business process analysis and reengineering, change management and measurement, and/or process-driven systems requirements.

Advanced level computer skills & knowledge in typical business software including Microsoft, Excel, PowerPoint, Outlook, Projects

Proficiency in process mapping and project management tools, such as Visio, Miro, and JIRA

Qualifications

Bachelor's degree or equivalent work experience

Minimum 5 years of experience in business analysis, process improvement, or related roles within financial services (required).

Minimum 5 years of experience in project leadership experience, including managing cross-functional teams and enterprise-level initiatives.

Experience in commercial lending processes and portfolio management is a plus.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 03/24/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.