Desktop Support Specialist

Job Title: Desktop Support Specialist

Industry: Information Technology / Professional Services

Location (City, State): Onsite 5x a week in New York, NY. 10016

Assignment Type: Long-Term Contract

Pay: $25-30/hr W2

Work Schedule: Monday–Friday, fully onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a global professional services organization supported by a collaborative internal technology team. The company values responsive service, operational reliability, and a positive employee experience. This position will provide dedicated onsite technology support within a professional New York City office environment.

Job Description:

We are seeking an experienced Desktop Support Specialist to provide hands-on technical assistance to executives and employees. This is a fully onsite position requiring a polished, customer-focused professional who can independently troubleshoot end-user technology issues and maintain smooth daily IT operations.

The successful candidate will support Windows computers, Microsoft 365 applications, mobile devices, user accounts, conference room technology, and office hardware. This individual will also manage incidents through ServiceNow, assist with employee onboarding and offboarding, and maintain accurate technology asset records.

Key Responsibilities:

• Deliver onsite desktop support to executives, employees, and visiting personnel.
• Resolve technical issues involving Windows computers, Microsoft 365, Outlook, Teams, mobile devices, and peripheral equipment.
• Record, prioritize, and manage incidents and service requests through ServiceNow.
• Perform user account administration, password resets, permissions updates, and access support through Active Directory.
• Configure, deploy, and manage endpoints using Microsoft Intune.
• Prepare laptops, mobile devices, monitors, accessories, and user accounts for incoming employees.
• Coordinate offboarding activities, including disabling access and recovering assigned equipment.
• Maintain accurate inventory records for laptops, mobile devices, accessories, and other IT assets.
• Support iOS and Android devices used in the corporate environment.
• Troubleshoot audiovisual equipment, conference room systems, video meetings, and presentation technology.
• Escalate complex technical issues to infrastructure, security, or higher-level support teams.
• Partner with remote IT colleagues to resolve issues and support broader organizational initiatives.
• Communicate clearly with nontechnical users and provide timely updates throughout the support process.
• Develop and maintain troubleshooting documentation, support procedures, and knowledge resources.
• Assist with the setup, movement, and organization of IT equipment as needed.

Qualifications:

• 2–5 years of desktop support, end-user computing, IT support, or related professional experience.
• Previous experience providing in-person support within a corporate office environment.
• Demonstrated success delivering white-glove technical support to executives and senior stakeholders.
• Strong knowledge of Windows operating systems and Microsoft 365 applications.
• Hands-on experience with Microsoft Teams, Active Directory, Intune, and ServiceNow.
• Experience supporting iOS and Android mobile devices.
• Familiarity with user onboarding, offboarding, account provisioning, and equipment deployment.
• Ability to troubleshoot laptops, software applications, printers, monitors, mobile devices, and peripheral equipment.
• Strong verbal communication and customer service skills.
• Professional presence with the ability to work directly with senior-level users.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests while appropriately prioritizing urgent support needs.
• Comfortable lifting, transporting, and installing standard computer equipment.

Preferred Qualifications:

• Experience supporting conference room audiovisual systems and collaboration platforms.
• CompTIA A+, Microsoft Desktop, or related technical certification.
• Experience supporting employees across multiple U.S. offices.
• Previous experience working within a small, collaborative technology team.
• Bachelor’s degree in information technology or a related discipline.

Additional Details:

• This position requires onsite attendance five days per week in Midtown Manhattan.
• Remote and hybrid arrangements are not available.
• The role is expected to begin on either August 10 or August 17, 2026.
• This is a long-term contract opportunity with the possibility of extension based on business needs and performance.
• The interview process includes two rounds, both of which may be conducted virtually.
• Candidates who are not currently working may be asked to attend an onsite interview.
• The position works closely with a local support team and a manager based in another U.S. office.

Perks:

• Long-term contract stability with potential for extension.
• Opportunity to provide high-visibility support within a professional corporate environment.
• Hands-on experience with Microsoft 365, ServiceNow, Active Directory, Intune, and mobile technologies.
• Direct interaction with executives and senior business stakeholders.
• Join a small team where individual contributions directly affect office operations.
• Expand experience across desktop support, endpoint administration, audiovisual technology, and asset management.
• Streamlined two-step interview process with an immediate hiring need.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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