Butler - Casa Cipriani

Job Description

Job Description

POSITION PURPOSE:
We are seeking a hospitality focused and organized individual to join our team as a Butler. The Butler plays a crucial role in delivering the highest standards of service and hospitality to our VIP guests. This position is responsible for greeting and welcoming guests, making dining and entertainment arrangements while satisfying all guest requests.

ESSENTIAL FUNCTIONS AND DUTIES:

• Plan, coordinate, and execute daily operations to ensure a smooth service.
• Review the daily list of VIP arrivals and in-house guests to ensure their rooms are properly prepared upon arrival.
• Provide a warm and personalized welcome, addressing guests by name and anticipating their needs.
• Assist in the coordination and execution of laundry services, along with daily runs for any items requested by a guest.
• Efficiently deliver all room service and hospitality orders to different floors of the hotel in a professional and timely fashion.
• Arrange amenities based on guests’ needs, including personal services such as styling, haircutting, manicure, massages, etc.
• Provide outstanding service to meet guest satisfaction, which may include serving meals, snacks, tea, hors d’oeuvres, cocktails, and other food and beverage items in guest suites.
• Assist with unpacking, organizing and maintenance of guests’ wardrobe, such as polishing shoes, spot removals, brushing, pressing, or performing minor repairs upon request.
• Ensure that rooms are well-stocked with amenities and uphold cleanliness standards.
• Stock and maintain the VIP suites for any specifications and communicate with all necessary departments to ensure a consistent level of service.
• Respond promptly and professionally to any guest complaints or concerns.
• Maintain a high level of confidentiality and professionalism.
• Ensure compliance with brand standards, hotel policies and guest service procedures.
• Perform other duties as assigned by management.

KNOWLEDGE, EXPERIENCE AND SKILLS

• Bachelors degree is preferred.
• At least 2 years of experience as a Butler, housekeeping, Maitre d’, or Server in a luxury or fine dine environment.
• Knowledgeable and proficient in all aspects of food & beverage and personal valet services.
• Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
• Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required.
• Commitment to upholding the highest standards of customer service, professionalism, and integrity.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to stand for extended periods and work in a fast-paced environment.
• Endurance to withstand long hours of standing, walking, and repetitive motions.
• Lift and carry objects weighing up to 50 pounds.
• Flexibility to bend, stoop, reach, and perform physical tasks.
• Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.

INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer. 
Cipriani is an equal opportunity employer.

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