Senior Director of Program Delivery

Job Description

Job Description

The Senior Director of Program Delivery is the operational backbone of Mouse's program delivery strategy. This leadership role is responsible for ensuring that Mouse's student-facing and educator-facing programs are implemented with excellence, consistency, and efficiency across all schools and regions. Reporting to the Chief Impact Officer, the Senior Director will directly manage a high-performing team that includes the Director of Instructional Design and two Senior Program Managers, focusing on flawless execution, team support, and real-time performance reporting.

This role is ideal for a seasoned program leader with strong people management skills, an eye for operational excellence, and a commitment to scaling impact in complex school systems like New York City.

Key Responsibilities

Ensure Programmatic Execution and Excellence:

• Oversee day-to-day operations and delivery of all student and educator-facing programs across regions.
• Develop and maintain a culture of programmatic excellence rooted in collaboration, peer feedback, and data-driven decision making; ensure alignment across all tiers of programming and effective communication within the program department.
• Ensure programs launch on schedule, run smoothly, and consistently meet delivery benchmarks.
• Build systems and routines to monitor program fidelity and proactively flag implementation risks.
• Oversee student data collection and ensure data integrity with support from program staff; analyze and make strategic programmatic decisions based on student, teacher, and volunteer data.
• Conduct regular site visits to evaluate program quality, ensure fidelity, and provide coaching to program staff.
• Participate in the budget development process and maintain a high level of fiscal responsibility within the programs department.
• Troubleshoot operational issues and work cross-functionally to resolve them quickly and thoroughly.

Team Leadership and Staff Management

• Directly supervise and coach the Director of Instructional Design and two Senior Program Managers, set goals, and drive innovation.
• Ensure team alignment with Mouse’s strategic goals through strong communication, clear role clarity, and accountability systems.
• Support professional growth through regular check-ins, development planning, and feedback loops.
• Foster a high-trust, collaborative team culture that emphasizes transparency, communication, and mutual accountability..

Systems Management and Reporting

• Build and maintain internal systems that support consistent program delivery, progress tracking, and reporting.
• Ensure timely, accurate reporting of program performance to the Chief Impact Officer and other internal stakeholders.
• Analyze implementation data and communicate insights clearly to drive decision-making and resource allocation.
• Internal Communication and Coordination
• Serve as the point person for program performance updates, implementation health, and team capacity needs.
• Maintain excellent communication with the Chief Impact Officer to ensure visibility into risks, needs, and milestones.
• Partner with internal teams (including Curriculum, Communications, and Development) to ensure alignment and continuity across functions.

Strategic Support and Special Projects

• Serve as a thought partner to the Chief Impact Officer on team structure, performance management, and process improvements.
• Lead or support strategic initiatives that improve operational effectiveness and program scalability.
• Provide project leadership on internal pilots and regional expansion planning as needed.
• Establish relationships with school and district staff, principals, and other representatives to ensure that Mouse’s school portfolio and prospective school list is robust and mission aligned.
• Collaborate with Leadership to ensure company partners are satisfied with their respective Mouse-provided experience and are meeting our expectations in what they provide to our stakeholders.
• Contribute expertise to volunteer training, curriculum development, learning and teaching tool implementation, and the ongoing development of program staff content knowledge.

Requirements

Minimum Requirements

• Bachelor’s degree and at least 4 years of progressively responsible professional experience, including 18+ months in a leadership role; OR
• Master’s degree and at least 2 years of progressively responsible experience, including 18+ months in a leadership or supervisory capacity.
• Must live in the tri-state area and be able to commute to NYC multiple times per month.

Preferred Qualifications

• 5+ years of team management or program leadership experience.
• Demonstrated success managing large-scale implementation efforts across multiple sites.
• Exceptional automation, motivation, organization, and inspiration skills
• Strong analytical and reporting skills, including experience creating data dashboards and program tracking systems.
• Expertise and familiarity with computing education trends and initiatives.

Skills & Competencies

• Skilled people manager who can coach, support, and hold direct reports accountable.
• Strong organizational and systems thinking with the ability to scale workflows across multiple teams.
• Excellent written and verbal communication skills.
• Ability to manage through ambiguity and bring clarity to complex projects.
• Committed to equity, inclusion, and the mission of expanding opportunity through tech education.
• Trustworthy, reliable, and solutions-oriented; you communicate when things go wrong and rally to fix them..

What Success Looks Like

• All student and educator programs are running on time, on budget, and with high fidelity.
• Team members feel supported, clear in their roles, and accountable to shared goals.
• Operational risks are identified early and communicated transparently.
• Internal stakeholders are consistently informed through clear reporting and communication.
• External stakeholders feel valued and appreciated following their interactions with Mouse
• Program implementation achieves reach and performance goals on time and within budget.
• Mouse’s program implementation continues to set the standard for excellence in K–12 computing education, especially in NYC

Salary range: $95,000 - $110,000

Status: Full-time