HOTEL AREA GENERAL MANAGER

: Description:

Job Overview:

The Area General Manager will serve as the acting General Manager for our Holiday Inn Express in Geneva and oversee additional hotel properties within the region. This role is responsible for ensuring the highest standards of service, operational efficiency, financial performance, and guest satisfaction across all properties.

We are seeking a dynamic, results-driven leader who excels in managing day-to-day hotel operations, leading diverse teams, and fostering strong relationships with key stakeholders. The Area General Manager will work closely with property leadership teams, corporate support functions, and senior management to ensure the delivery of exceptional guest experiences while achieving financial and operational goals.

Key Responsibilities:

1. Operational Leadership:

• Manage and oversee the operations of multiple hotel properties within the assigned area, ensuring consistent adherence to company standards and brand guidelines.
• Lead, mentor, and support hotel General Managers and their teams to achieve operational excellence and high-quality guest service.
• Ensure properties are compliant with all local, state, and federal regulations and company policies.
• Regularly visit properties to evaluate and ensure alignment with organizational goals and standards.

2. Financial Management:

• Drive financial performance for each property, focusing on revenue generation, cost control, and profitability.
• Monitor budgets, financial forecasts, and reports to ensure adherence to financial targets.
• Work closely with property General Managers to analyze performance data, identify areas of opportunity, and implement corrective action plans.

3. Staff Development & Team Leadership:

• Provide leadership, coaching, and guidance to staff, ensuring a positive work culture and career development opportunities.
• Foster a collaborative environment among hotel teams to ensure employee engagement, satisfaction, and retention.
• Implement training programs and leadership development initiatives across properties to ensure staff is equipped to meet operational needs and provide exceptional service.

4. Guest Experience & Satisfaction:

• Ensure a high level of guest satisfaction and positive guest feedback through operational improvements and service delivery.
• Act as the key escalation point for guest concerns, ensuring timely and appropriate resolution.
• Monitor online reviews and work with hotel management to address any issues and maintain positive guest relations.

5. Strategic Planning & Market Positioning:

• Collaborate with senior leadership to develop and execute business strategies that increase market share and hotel performance.
• Monitor market trends, competitive performance, and local economic factors to adjust strategies as needed.
• Ensure hotels within the region remain competitive in their local markets, with strong sales, marketing, and promotional efforts.

6. Operational Efficiency & Problem Solving:

• Identify and resolve operational issues, ensuring effective solutions that maintain hotel standards and optimize business performance.
• Promote sustainability practices and ensure resource efficiency across all properties.
• Maintain a proactive approach to problem-solving, anticipating challenges, and implementing measures to mitigate risks.

7. Reporting & Communication:

• Provide regular reports on performance metrics, operational issues, guest feedback, and financial performance to senior leadership.
• Ensure effective communication and alignment across the properties and with corporate leadership.

Requirements:

Qualifications:

• Education: Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred). Equivalent work experience may be considered.
• Experience:
  • 5+ years of experience in hotel management
  • Proven experience managing diverse teams and large-scale operations.
  • Strong financial acumen and experience managing budgets, P&L statements, and driving profitability.
• Skills and Abilities:
  • Strong leadership and team-building skills.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to solve complex operational and guest service issues with a practical approach.
  • Knowledge of local market trends and competitive landscape.
  • Proficient in hotel management software and MS Office Suite.
  • Ability to travel frequently within the region.

Physical Requirements:

• Ability to travel frequently to other Indus Properties (50% of time).
• Ability to work a flexible schedule, including weekends and evenings when needed.

Why Join Indus Hospitality Group?

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.

We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!