Deskside Support Administrator
- Candidate must be located within commuting distance or willing to relocate to Rochester, NY. This position may require travel in the US
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Candidate will be the point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
- Responding to client support requests raised through ITSM tool/emails.
- Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
- Address customer requests for installation, configuration, test, maintenance of hardware and software components.
- Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
- Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.
- Experience in administering desktop applications, tech refresh, OS (Operating System – Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
- Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
- Good knowledge of MS Office suite.
- Infrastructure Installation – End-to-end deployment of server room, networking, and peripheral hardware infrastructure.
- IT Equipment Relocation – Secure transfer and reinstallation of IT department assets, ensuring minimal operational downtime.
- IT Equipment Installation – Deployment, configuration, and operational validation of computers, servers, and network devices.
- IT Department Technical Support – On-site troubleshooting, diagnostics, and maintenance services.
- Rack Maintenance per Site – Preventive and corrective servicing of equipment racks, including cable management and airflow optimization.
- UPS Units – Primary Inspection – Visual and functional assessments of uninterruptible power supply systems.
- Workday Time Clocks – Primary Inspection – Operational verification of attendance tracking devices.
- Badge Readers Inspection – Testing and servicing of employee identification access systems.
- Network Switches/Servers Mounting – Secure racking and cable integration for core network and server hardware.
- Equipment Transfer and Final Disposal – Removal, transport, and certified disposal of IT assets in compliance with e-waste regulations.
- Audio and Videoconferencing Systems Installation – Setup, integration, and testing of communication systems.
- Site Inspection Walkthroughs – Structured visual and technical assessments of IT facility conditions.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Excellent communication skills.
- Exposure to End User Computing support model.
- Ability to quickly grasp user’s technical aspects.
- Customer focus
- Punctual & Process oriented.
- Relationship building with the customer and stakeholders.
- Medical/Dental/Vision/Life Insurance.
- Long-term/Short-term Disability.
- Health and Dependent Care Reimbursement Accounts.
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
- 401(k) plan and contributions dependent on salary level.
- Paid holidays plus Paid Time Off.
Recommended Jobs
Administrative Assistant - SH
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …
Scientist/Senior Scientist, Preclinical Development and Translational Science
COMPANY Volastra Therapeutics, Inc. is a clinical-stage oncology biotech company based in New York City, pioneering novel approaches to treating cancer by targeting chromosomal instability (CIN), …
Capital Markets Credit Director (Private Equity Funds)
Capital Markets Credit Director (Private Equity Funds) Location New York, NY : About the Team The Capital Markets Credit (CMC) department at Mizuho Americas consists of team of experienced counterpart…
Home Health Aide (HHA/PCA)
&##128153; Home Health & Personal Care Aides — Work Where You’re Valued! You can work anywhere… but the BEST work with Ultimate Care! Join a caring, professional team that truly values you and …
Parts Stock Clerk/Inventory Specialist
DARCARS of Mount Kisco is now hiring for an Parts S tock Clerk/ Inventory Specialist! As the Stock Clerk/ Inventory specialist you are responsible to act as the principle person in charge of t…
Regional Account Manager
SUMMARY: The Regional Account Manager will lead and manage a portfolio of strategic accounts within a specific region, focusing on developing strong relationships, exceeding customer expectations …
Licensed Massage Therapist (LMT)
Licensed Massage Therapist (LMT) - Brooklyn, NY (#3266) Location: Brooklyn, NY Employment Type: Full-time Hourly Rate: $40-$50/h based on experience plus $20-$30/h tip on top …
CFO- Chief Financial Officer
Chief Financial Officer (CFO) A large, established wholesale company is seeking a seasoned and dynamic CFO to lead all financial operations. The ideal candidate will oversee accounting, payroll,…
Emergency Services Dispatcher (HELP Program)
MINIMUM QUALIFICATIONS: ~ Graduation from high school or possession of an equivalency diploma; OR ~1 year of experience as a dispatcher in a emergency services organization; OR ~1 year paid or …
Quality Control Inspector
The Quality Control Technician oversees food safety and quality assurance for large-scale ready-to-eat meal production. This role ensures compliance with FSQA programs, GMPs, and labeling requirement…