Residence Manager

Reporting to the Coordinator, the Residence Manager is responsible for the day-to-day operations one residential program serving people with developmental disabilities. In conjunction with the Coordinator, the Residence Manager is also responsible for providing leadership, vision, and direction in the following areas: client services; program development; fiscal management, regulatory compliance; physical plant management; and program staffing.

Primary Responsibilities and Essential Functions of Position :

Operational Management and Safety

• Ensure the residence is in compliance with all applicable regulations and organizational policies and procedures.

• Develop and submit monthly schedules to the Coordinator and DOP ensuring adequate coverage based on needs and publishing bi-weekly to staff.

• Complete monthly inventory, purchase necessary food and supplies with approved vendors. Ensure that the residence is stoked with items that meet the dietary needs are met. Reconcile orders with deliveries, sign and send invoices to central office.

• Manage the facility’s petty cash, reconcile biweekly and ensure proper documentation and utilization of funds.

• Ensure documentation and reporting of incidents in a timely manner. Submit reporting and notifications as needed, including but not limited to quarterly submit trends, SCIP forms etc.

• Develop observation schedule in accordance with agency standards, publish and upload schedule and observation forms to SharePoint. Follow up and review observations as they occur.

• Ensure the maintenance of the facility, complete monthly agency maintenance checklist, conduct daily inspection to determine cleanliness, hazards, etc. Ensure proper documentation and submit work orders as needed for repairs.

• Develop fire drill schedules according to regulatory standards, review drills as they occur and ensure appropriate paperwork is processed as needed.

• Implement systems to ensure that programs meet and exceed all regulatory standards and that program staff follow all state and federal regulations, as well as HeartShare’s internal policies and procedures. Ensure that programs satisfactorily pass both internal HeartShare surveys and OPWDD surveys/audit and that no 45 or 60 day letters are issued.

Staff Supervision and Development

• Recruit, hire and train residential staff according to regulations and agency guidelines. Prioritize hiring by partnering with Human Resources to provide timely feedback and updates.

• Ensure staff receives appropriate certification/recertification as needed. Provide recommendations for training to further develop skills and keep track of attendance and completion.

• Complete staff evaluations and performance reviews according to the agency policies and procedures.

• Manage employees time and attendance, review and approve timecards, vacation and other requests in Paycom.

• Conduct daily review of PrecisionCare (Pcare), ensure timely completion and coordinate with Services Support Coordinator (SSC) team to monitor compliance and prevent overuse of DCE.

Program and Service Development

• Develop and publish community inclusion calendar monthly. Review inclusion logs weekly to ensure they are documented appropriately.

• Ensure medical and clinical meetings occur according to the agency expectations and standards. Determine how appointments need to be scheduled based on the medical meetings, ensure they occur and are scheduled as needed. Record and provide meeting notes and follow up on recommendations as assigned.

• Participate and follow up on recommendations from Day Program and Life Plan Meetings.

Incident Management

• Daily check for occurrence, if occurrences exist review for accuracy, and complete needed follow-up, i.e. notifications made, medical follow up completed etc.

• Monthly ensure that items needed to close out occurrences are present, i.e, investigation summary, statements, etc.

• As needed submit items to SRC to answer investigator and SRC recommendations, field and address any questions that arise

• Submit SCIP forms, trends and other documents as needed.

• As needed attend SRC meetings to address specific concerns

Qualifications

• High School Diploma/GED; Bachelor’s degree preferred

• Minimum two years supervisory experience in a residential program

• Five years’ experience in developmental disabilities or related field

• Must work at least one weekend day per workweek

• Valid NYS Driver's License required

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding Work in a team environment.

• Paid vacation, sick, personal days, and holidays.

• 403(B) retirement plans with employer contribution.

• Health, dental, vision and life insurance.

• Employee Assistance Program (EAP).

• Flexible spending account (Dependent Care, Medical, Parking, and Transit).

• Employee Appreciation Programs and Events.

• Tuition Assistance Program.

• Professional Development opportunities.

• Wellhub Discount

• Verizon Wireless Discount.

• BJs Membership discount.

• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [email protected].

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.