Commercial Operations Officer

Work Location:

New York, New York, États-Unis d'Amérique

Hours

40

Pay Details

124,280 - 186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Services bancaires personnels et commerciaux

Job Description

The Commercial Operations Officer (COO) provides strategic and operational leadership to support financial performance, risk management, regulatory compliance, and efficient growth across Treasury Management, Merchant, and Government Banking. The role is responsible for establishing and maintaining operational policies, procedures, and governance frameworks while serving as a central liaison between business lines and enterprise partners. The COO delivers a consolidated view of issues, audit activity, customer complaints, and key operational issues to senior leadership, acts as the primary escalation point for Line ‑ of ‑ Business concerns, and coordinates enterprise engagement and strategic communications to ensure alignment, transparency, and effective execution across business segments.

Depth & Scope

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Oversees an operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities/analysis and/or specialized project support or services
• Is accountable for establishing a sound system of risk oversight, management, and internal and regulatory controls to identify, assess, monitor, and manage material, reputational and financial risks related to the conduct of TD Banks activities
• Monitors and analyzes market and regional performance related to retail operations, loss, risk exposure, controllable expenses and determines ongoing development, long term business plan goals and operational integrity, adherence to risk requirements and operational processes
• Acts as a key liaison at the region and division level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client centered solutions that enhance the overall end-to-end experience
• Executes/measures/coaches to AMCB risk procedure changes to ensure regulatory findings are solutioned
• Independently decisions high risk cash items and processes–Top level escalation point for significant risk matters/exceptions; oversees problem resolution
• Acts as a change agent for process or procedure changes, implementations or additions
• Acts as a key contributor to strategic initiatives, functional projects/programs

Education & Experience

• Undergraduate degree or equivalent experience
• 10+ years of relevant experience
• Project management and organizational skills needed with demonstrated ability to bring a project in on time and within budget
• Proven ability to implement change successfully
• Strong written and verbal communication skills
• Prior successful relationship management experience required
• Demonstrated ability to influence the actions of others and decisions successfully without express authority within the
• assigned Region and Market
• Demonstrated comprehensive knowledge of bank policies and procedures
• PC experience including Microsoft Office Suite and Company applications as necessary
• Travel is required
• Exhibits strong leadership competencies, collaboration, flexibility, influence, innovative, creativity, integrity, and passion
• Strong project management
• Risk, Controls, Monitoring or Commercial Banking experience Highly Preferred

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Adding, subtracting, multiplying, and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.