Director of Field Operations (Multi-Site)

Director of Field Operations (Multi-Site)

About Us

The Heartland Roadshow is a nationwide buyer of estate jewelry, precious metals, gold and silver coins, and collectibles. We operate high-volume field buying operations across the United States, similar in scale and complexity to distributed retail and logistics networks.

We are growing rapidly and need a leader who can ensure consistent execution across all field locations.

Job Summary

The Director of Field Operations (Multi-Site) is responsible for ensuring nationwide field operations execute consistently, accurately, and without failure.

This role owns real-time operational coordination across multiple locations, ensuring scheduling, logistics, staffing, and field readiness all align and execute as planned.

You will be responsible for stabilizing execution across distributed operations and resolving issues before they escalate to senior leadership.

Core Responsibilities

• Own execution of multi-site field operations across the U.S.

• Ensure all scheduled field deployments run as planned without breakdowns

• Coordinate logistics, scheduling, staffing, and travel readiness across markets

• Resolve operational issues in real time before escalation

• Identify and eliminate recurring execution failures

• Ensure field teams are prepared, aligned, and properly supported

• Act as primary escalation point for operational disruptions

• Maintain visibility into execution risk across all active locations

• Drive immediate resolution of day-of and last-minute operational issues

• Ensure consistent standards across all field locations

What This Role Is

• Hands-on operational leadership role focused on execution, not strategy alone

• Embedded in real-time problem solving when issues arise

• Responsible for ensuring “planned = executed” across all field operations

• Requires direct involvement in operational details when needed

Qualifications

Required Experience

• Experience managing multi-site operations, logistics, field operations, or distributed execution environments

• Proven ability to stabilize or improve complex, fast-moving operational systems

• Experience making real-time decisions in high-pressure environments

• Background in operations-heavy industries (logistics, retail, distribution, military, field services, etc.)

What We’re Looking For

• High-agency operator who takes ownership without waiting for direction

• Strong bias toward action, accountability, and follow-through

• Comfortable working in ambiguity and fast-changing environments

• Proven ability to resolve issues directly and quickly

• Strong cross-functional coordination and leadership skills

• Relentless focus on execution and preventing repeat failures

Work Location

• Remote – United States

Compensation

• $130,000 – $150,000 annually (based on experience)

Equal Opportunity Employer

The Heartland Roadshow is an equal opportunity employer. All hiring decisions are based on experience, skills, and alignment with the role.

The Heartland Roadshow is committed to a fair, respectful, and inclusive hiring process, evaluating candidates based on their experience and alignment with the role.

If you need assistance or accommodation at any point during the application or interview process, please contact our Human Resources team at [email protected].