Scheduling Analyst, Patient Retention & Recovery Hybrid & Onsite locations in NY and NJ

Overview:

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Day Time Hours (no holidays/weekends)
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at .

Responsibilities:

The Scheduling Analyst, Patient Retention & Recovery is a critical role within HarmonyCares Medical Group, responsible for working closely with Market Operations to grow patient census, reduce patient churn, recover inactive patients, and re-engage patients at risk or not recently seen. This role also focuses on enhancing patient engagement, improving patient satisfaction, and delivering a positive patient experience through proactive outreach, scheduling optimization, mentoring, training, and collaboration with clinical and operational teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Scheduling optimization and census management
• Assist in day-to-day market scheduling as directed by market operations leader
• Conduct daily outreach efforts via phone, mailing campaigns and in person interventions to reschedule, retain and recover patients that have been lost in follow-up or at risk
• Design, implement, and conduct new and innovative patient retention, recovery, engagement, and outreach strategies for those patients who are at risk, without a scheduled visit and refusing HC services in effort to increase patient retention
• Analyze patients at risk and those refusing services using data analysis and action planning for retention and census growth leading to increased patients scheduled and reduced at risk patients
• Analyze data on daily basis to monitor trends and decrease patient loss through interventions with clinical and operational leadership
• Conduct needs assessment of market interventions required to enhance patient experience and patient retention and conduct training and individual mentorship for all team members in positive patient retention strategies and overcoming patient objections
• Mentor, train, and coach for patient retention and patient-focused communication
• Manage complex, real-time operational challenges related to scheduling and patient retention

In this role you may work with. . .

• Manager Market Operations
• Scheduling Analysts
• Providers
• Clinical Partners
• Patient Engagement Teams
• Marketing and Outreach Teams
• Support Services Team
• Patients
• Caregivers
• Healthcare Facilities
• Health Plan and Community Partners

Qualifications:

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• Associates degree or equivalent experience
• 2+ years of experience in healthcare, patient services, customer service, or marketing
• Demonstrated experience and strong history of delivering exceptional patient experience and satisfaction
• Experience working cross-functionally with clinical, administrative, operational, and marketing/outreach teams
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint)
• Strong data-entry skills with the ability to navigate multiple systems
• Ability to adapt to new systems, processes, and guidelines
• Excellent phone etiquette with an engaging and professional demeanor
• Ability to multitask and manage competing priorities
• Strong analytical and critical-thinking skills
• Exceptional verbal and written communication skills

PREFERRED KNOWLEDGE, SKILLS AND EXPERIENCE

• Bachelor’s degree
• Scheduling, logistics, healthcare operations, patient engagement, retention, outreach, or healthcare marketing experience
• Working knowledge of medical terminology and healthcare workflows

Posted Max Pay Rate: USD $72,654.40/Yr. Posted Min Pay Rate: USD $66,248.00/Yr. Pay Transparency: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. Notice:

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.