Front Desk Agent

A lakeside retreat where the Adirondacks come alive. 

Since it emerged as a playground for the prominent families of the Gilded Age, Lake Placid’s timber and stone Great Camps have housed generations of vacationers. Designed in the style of the Great Camps, Lake Placid Lodge’s arts and crafts-style lodge blends seamlessly into the forest, while expansive stone porches offer sweeping lake views. 

Find rustic luxury in welcoming guest rooms or secluded cabins that offer an unrivaled sense of place. No two of our 30 luxurious guest accommodations are quite the same. Stone fireplaces, towering hand-carved wooden beds, and sumptuous fabrics envelop you with comfort the moment you enter your room, suite, or cabin. Enjoy the mountain and lake views that take center stage in rooms and suites with private terraces, or stay just steps from the water in a private lakeside cottage.

Seasonal offerings, rooted in our executive chef’s broad culinary knowledge. Lake Placid Lodge, a Relais & Chateaux resort, is proud to offer culinary experiences shaped by the bounty of the Adirondacks. Our executive chef sources from the region’s finest purveyors, so every meal, no matter how casual, is an experience to savor. From the elegant lakeside dining room of Artisans Restaurant, to the convivial atmosphere of Maggie’s Pub, to our intimate wine cellar, Lake Placid Lodge perfectly marries ambiance and cuisine.

Job Description

We are seeking a professional and friendly Front Desk Agent to join our team in Lake Placid, United States. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment.

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Manage efficient check-in and check-out procedures, ensuring accuracy and attention to detail
• Handle guest inquiries and requests promptly and courteously, demonstrating excellent customer service skills
• Coordinate with various hotel departments to fulfill guest needs and resolve any issues
• Process payments and manage cash transactions accurately
• Assist with luggage handling and provide information about hotel amenities and local attractions
• Support the hotel's shuttle service operations when required
• Maintain a clean and organized front desk area
• Perform administrative tasks such as answering phones, managing reservations, and updating guest information
• Assist with night audit procedures and administrative closing operations as needed

Qualifications

• Minimum of 1 year of experience as a receptionist or front desk agent in upscale hotels
• Strong customer service orientation with a friendly and empathetic demeanor
• Proficiency in computer systems, including Windows, Microsoft Office, and Outlook
• Familiarity with hotel management software and property management systems
• Detail-oriented with excellent organizational and multitasking abilities
• Flexible and adaptable, with the ability to work various shifts, including nights and weekends
• Strong problem-solving skills and the ability to remain calm under pressure
• Excellent communication and interpersonal skills
• Knowledge of the Lake Placid area and local attractions is highly desirable
• Associate's or Bachelor's degree in Hospitality, Tourism, or related field preferred
• Valid driver's license required

Additional Information

All your information will be kept confidential according to EEO guidelines.