Call Center Associate I (Bilingual English/Spanish)
- High School Diploma or GED required.
- This position is entry level, training provided.
- Bilingual Spanish/English required.
- Exceptional customer service skills.
- Computer proficiency is a must.
- Self-motivation and commitment to EXCELLENCE.
- Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
- Responds to and resolves patient requests/concerns.
- Refers clinical questions to medical providers.
- Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
- Update existing patient demographic information.
- Confirms insurance when necessary.
- Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
- Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.
- Fully funded Health Insurance for you/ 73.5% funded Health Insurance for your family
- Dental, Vision, and Prescription Insurance
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Program
- Employee Assistant Program
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan.
- $50,000 term life Insurance
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