Director education development

Job Title : Director Omni Education Development – PPD

Division: Professional Products Division

Location: New York Office

Reports To: AVP Education Development

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Professional Products, our mission is to support hairdressers and develop the hair industry sustainably, and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes L’Oréal Professionnel, Mizani, Pulp Riot, Redken, Matrix, Biolage and Pureology.

What You Will Do

The Director of Omni Education Development supports Matrix & Pulp Riot brands as a pivotal extension, enabling the successful implementation and optimization of their existing education strategies across all business channels.

You will contribute to cohesive education plans, aligning with Brand objectives and Distributor partner business models. This includes programming for Store, In-Salon, Digital platforms, and Market Events, ensuring a clear PPD Education learning path for the stylist community and field sales teams. You will ensure Matrix and Pulp Riot brands are well-communicated, given appropriate space, and a fair share of voice within national education strategies and PPD discussions with internal and external partners, including SalonCentric (Street, Store & Franchise), SRDA, and Region 9, helping them achieve the right presence in PPD meetings and facilitating as needed.

The Director will drive the execution of the Omni Education vision, focusing on process optimization, data-supported guidance, and providing benchmarks to support Matrix & Pulp Riot Brands and all channels. While the brands retain ultimate strategy ownership, you will collaborate closely with various internal and external teams (Omni Brand Operations, Learning & Development, Business Development, PPD Brand Education, Training, Marketing, CRM Teams, PPD Level, Access, Shows & Events, and Distributor Education, Sales, and Marketing teams) to ensure appropriate programs are executed and deployed. You will be the primary contact for Brand and Distributor partners regarding education deployment, communications, and productivity towards goals.

Additionally, you will lead key Transformation and Divisional initiatives, fostering operational excellence. This involves collaboration with the LEVEL Loyalty team, developing strategies to amplify PPD Education through SOPs, communications, and marketing for field teams and customers. You will also be responsible for training and development of internal and external Education teams to enhance the accuracy of the Education booking process and data output via the LEVEL platform, evolving ways of working with cross-functional partners, and assessing progress with recommended adjustments to advance efforts

Responsibilities

• Support brand education strategy execution and alignment across all channels.
• Contribute to PPD goal definition for education across digital, studio, and field, providing data-supported insights.
• Standardize education processes, promotions, and booking procedures for operational excellence.
• Develop and deploy universal processes and communications for transversal education topics.
• Analyze and report on education performance (ROI, P&L, sell-through), providing data-driven recommendations.
• Collaborate with LEVEL Loyalty to streamline education redemption and communication for the field.
• Serve as a key communication liaison for education deployment with distributor partners.
• Facilitate an equitable and balanced education calendar across all Brands by market, ensuring fair representation.
• Partner with Marketing, Access, and Level Loyalty to enhance accessibility to PPD digital education.
• Evaluate and communicate performance against PPD Education KPIs, driving actionable insights.
• Analyze monthly education reporting, making recommendations for Brand and Division KPI achievement.
• Collaborate with cross-functional PPD partners on brand launches to ensure effective education support for sales goals.
• Manage the Omni Education budget by Brand, including reconciliation and operational approvals (PO, PRF, Randstad, Zoom)
  
  

Required Qualifications

What We Are Looking For:

• An undergraduate degree or commensurate professional experience is required
• 7+ years of experience leading, training and motivating teams and high volume of business with diverse skill sets in a remote setting with a demonstrated ability to communicate vision and execute strategy
• Extensive experience in education within a big box retail and/or chain model, preferably with beauty, professional salon products or retail background.
• Create a work environment which is open, honest, collaborative and accountable through clear, consistent communication that is inclusive and influences teams and partners. Values the differences and similarities of people. Promotes a spirit of cooperation and shared responsibility by emphasizing that the efforts of work groups must be aligned with common goals to achieve desired results.
• Demonstrated ability to proactively identify and respond to business changes and the competitive landscape nationally. Readily shifts roles and priorities to meet these changes and gain market share.
• Works collaboratively with both internal and external clients. Treating them with respect, anticipating their needs, and providing solutions when needed. Establishes and builds trust across business functions, levels and departments to facilitate achievement of shared goals.
• Ability and interest in extensive travel (up to 35%) and work weekends as needed
• Advanced proficiency in applications including Power Point, Excel, Word, Power BI, and Salesforce
• Experience in data compliancy
  
  

Preferred Qualifications

• 5-years experience in Professional Beauty Industry
• 3-5 years experience in Professional Beauty Education
• 3-5 years of event planning, education administration and/or related experience
• Advanced proficiency in Microsoft applications including Power-Point, Excel, and Word (required) and SalesForce.com (preferred)
• Bachelor’s Degree preferable
• Cosmetology license preferred
  
  

Additional Benefits Information As Follows

Salary Range: $138,500 – $200,800 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level) 

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  
• Employee Resource Groups (Think Tanks and Innovation Squads)  
• Access to Mental Health & Wellness Programs   
  
  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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