Customer Success Manager

Job Title: Customer Success Manager

Company: Physitrack Group (Physitrack + Champion Health)

Location and working hours: In Person (NYC Office)

Hours: Full time (40 hours)

Salary: Competitive

About Physitrack

Physitrack’s mission is to elevate the world’s wellbeing with our groundbreaking digital healthcare and employee wellbeing tools.

With customers in 187 countries and a team spanning 14 nations across four continents, we aim to revolutionise healthcare. Through our partnership with Champion Health, we’re enhancing this mission by delivering a proactive, data-driven approach to whole-person wellbeing- empowering employees, reducing absenteeism, and driving measurable business outcomes. Together, we’re creating a world where being healthier is easier for everyone, unlocking personal potential and organisational performance.

About You

As our first Customer Success Manager in NYC at Physitrack , you’ll play a pivotal role in ensuring our clients achieve maximum value from our digital health and wellbeing solutions. You will be the trusted partner to healthcare providers, corporate clients, and other stakeholders-helping them onboard smoothly, adopt our platform effectively, and achieve measurable outcomes for their people.

• This is a unique opportunity to combine relationship management, strategic thinking, and commercial acumen within a fast-growing global healthtech company.

Responsibilities:

• Own and manage a portfolio of US clients across healthcare, wellness, and corporate sectors.
• Guide new clients through onboarding, training, and adoption of Physitrack solutions.
• Run regular success reviews and workshops to align product use with client goals.
• Deliver engaging sessions (live and digital) to demonstrate best practices and new features.
• Collaborate with Sales to identify upsell and cross-sell opportunities.
• Partner with Marketing and Product to provide client insights, testimonials, and case studies.
• Track and report on client health metrics, driving retention and renewal outcomes.
• Act as the voice of the customer internally, influencing product development and service delivery.

Qualifications:

• Experience in Customer Success, Account Management, or B2B SaaS client-facing roles.
• Proven ability to present, train, and facilitate sessions with senior stakeholders.
• Strong relationship-building and consultative skills with commercial awareness.
• Background or strong interest in healthtech, wellbeing, or digital healthcare solutions.
• Experience supporting revenue growth through renewals, upsells and expansions with experience in exceeding individual and team targets .

Skills and Experience:

• Excellent communication and content delivery skills (live and digital).
• Strong problem-solving ability and confidence in driving client adoption.
• Experience working cross-functionally with Sales, Marketing, and Product.
• Ability to manage multiple accounts, priorities, and projects in a fast-paced environment.
• Bonus: Experience in SaaS, B2B Healthtech, or digital wellbeing platforms .

How to Apply:

If you are interested and believe your skills and experience make you the ideal candidate for this role, please submit your CV for review. Physitrack PLC is an equal opportunity employer that values diversity. All employment is decided on qualifications, merit, and business need.