Customer Service Representative - Administrative Assistant Remote

RecruitLytics is hiring a Remote Administrative Coordinator with a customer support focus to keep our operations running smoothly and our communication standards consistently high. You’ll manage scheduling, documents, and trackers while also supporting customer-facing email/chat workflows. This position is best suited for someone who is organized, responsive, and comfortable working independently in a remote setting. You’ll receive training, templates, and SOPs—success comes from accuracy, professionalism, and steady follow-through.

Responsibilities

• Manage shared inbox workflows: sort, prioritize, respond, route, and escalate as needed

• Coordinate scheduling across time zones, including confirmations and reschedules

• Prepare professional documents and templates, ensuring consistent formatting

• Maintain spreadsheets and trackers for projects, coverage, recruiting, and operations tasks

• Provide customer support via email/chat using brand-approved language and tone

• Log and document interactions in ticketing/CRM systems with accurate notes and tags

• Create action-item summaries after meetings and send clear follow-ups

• Maintain organized digital filing systems and version control

• Support internal coordination by tracking deadlines and nudging stakeholders politely

• Handle sensitive information with discretion and confidentiality

Work Tools

• Google Workspace and/or Microsoft Office

• CRM/ticketing systems (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, etc.)

• Slack/Teams and Zoom for collaboration
  Training is provided, and you’ll be set up with standardized templates and checklists.

Required Qualifications

• Strong written English and professional email etiquette

• Comfort with spreadsheets, file organization, and structured processes

• Ability to multitask and prioritize work in a queue-based environment

• Reliable internet and an appropriate home workspace

• Willingness to work U.S.-aligned hours (EST/CST preferred)

Preferred Qualifications

• Prior remote work experience

• Familiarity with customer support metrics (CSAT, first response time, resolution quality)

• 45+ WPM typing speed and strong note-taking ability

• Experience with task tools (Asana, ClickUp, Trello, Notion, Monday.com)

• Exposure to subscription support, refunds, or basic billing workflows

Benefits & Advancement

• Paid onboarding and structured ramp-up with coaching

• Defined career pathways (QA, Escalations, Team Lead, Training, Operations Coordinator)

• Professional team environment with clear escalation support
  Benefits eligibility varies by assignment and may include health coverage, PTO, holiday pay, 401(k), and incentives.

Performance Expectations (First 30 Days)

• Meet documentation standards and consistently use approved templates

• Resolve routine requests independently and escalate appropriately

• Maintain accurate spreadsheets and organized digital files

• Communicate proactively, meet deadlines, and demonstrate reliability

Application Steps

Application → screening call → structured interview → decision. Skills checks may include typing or scenario responses.

Equal Opportunity Employer
RecruitLytics considers all qualified applicants and provides accommodations upon request.

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