Operations Specialist, Order Management

Job Title: Operations Specialist, Order Management

Location: New York, NY

Company: allwhere

Allwhere is a D.E. Shaw backed tech startup transforming the way companies manage IT assets. As a member of our Operations team, you'll help ensure the right devices get to the right people, wherever they are in the world. You'll work closely with internal teams, customers, and a variety of tech platforms to make that happen with speed, accuracy, and world-class service.

We're looking for sharp, motivated individuals who are ready to launch their careers in a fast-paced, high-growth environment. If you're passionate about process, thrive on details, and enjoy solving complex logistical puzzles, you'll feel right at home here. This is your chance to make an impact and grow with a team that’s building something exciting from the ground up.

Key Responsibilities:

• Oversee the order lifecycle from placement to completion, ensuring accuracy and timeliness
• Coordinate across internal teams to keep operations moving and resolve issues efficiently
• Manage inbound and outbound communication with customers and partners
• Monitor and maintain SLA adherence, proactively managing queues and identifying orders and tickets that require intervention
• Build subject matter expertise across services, order types, pricing, and workflows to enable confident guidance and operational decision-making
• Investigate and manage escalations by identifying root causes, gathering context, and coordinating the right teams to drive timely resolution
• Support information gathering when needed to help resolve escalations
• Recognize when issues needs to be escalated and raise to the appropriate party
• Execute daily workflows while surfacing opportunities for process and system improvements
• Collaborate effectively with stakeholders at all levels to drive operational efficiency and support company goals

Qualifications:

• Bachelor’s degree
• Previous experience in a customer service/support role
• Prior experience in an operations role is highly desirable
• Ability to adapt and contribute to continually evolving processes
• Experience with cross-functional collaboration
• Strong attention to detail and ability to multitask
• Excellent written and verbal communication skills
• Data-driven mindset
• Strong problem-solving and critical thinking abilities
• Ability to collaborate effectively with a diverse team in a fast-paced environment

Join our team at allwhere and contribute to a fast growing operations team in a dynamic and collaborative work environment. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.