VP, Customer Success

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

The VP, Customer Success is responsible for defining and executing a best in class partner growth strategy that drives adoption, retention, and significant expansion opportunities across our B2B customer base. You will lead a team and carry your own portfolio to ensure exceptional value delivery throughout a partner’s entire lifecycle with CLEAR.

What you'll do:

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer success initiatives, ensuring accountability and continuous improvement


• Identify and capitalize on upselling and cross-selling opportunities, working in partnership with the Sales and Business Development teams to maximize customer lifetime value and drive revenue growth


• Report on insights around business performance, customer health scores, and team effectiveness to inform strategic decision-making


• Establish and oversee clear forecasting and risk mitigation processes to drive predictable renewals and expansion


• Influence across Sales, Business Development, Product and Engineering teams, acting as the voice of the customer and ensuring timely, impactful updates on our roadmap to key customers

How you'll measure success:

• Targets against renewals, contract extensions, and upselling


• Product usage and adoption goals


• Partner satisfaction and feedback

What you're great at:

• 12+ years of experience in customer success or account management, ideally in a B2B environment, with at least 7 years in a senior leadership role


• Strong analytical skills to assess customer data and feedback, driving actionable insights and improvements


• You are customer-centric at your core and are passionate about understanding your customers' organizations, business priorities, and sources of value


• Operational rigor and systems thinking across the customer lifecycle


• Proven people management skills, with a track record of identifying and developing top performers

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $235,000.00-$275,000.00, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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