E-Trading Equities Production Support SME

Job Description

Insight Global is seeking an experienced production services specialist to join one of our largest financial services clients in their Equities, Derivatives & Swaps production services team providing front line technical support to end user requests and issues. They will be responsible for managing application platform monitoring and support, root cause analysis and preventative actions to ensure stability & resiliency across all services. They will lead incident & problem management activities, onboarding applications and effectively communicate to stakeholders for front office trading applications as part of a global production services team.

The successful candidate will be one who also embraces innovation and can learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability. This role will be part of a team in New York, with a wider global team providing production services across core trading & technology locations.

This person should have good knowledge of the Global Markets technology ecosystem, strong technical skills in monitoring and observability systems like Splunk and Dynatrace as well as Global Markets Equities domain understanding. They should be self-starters, with the ability to conduct independent research as well as collaborate with bank SMEs.

Key Responsibilities:

• Provide technical and operational support for Equities CASH, Derivatives & Swaps production traders, ensuring stability, performance, and compliance with enterprise standards

• Act as a primary point of contact for user Queries, Triaging, troubleshooting issues, and escalating or resolving high-priority incidents

• Work closely with Traders, Middle Office users, Sales and technology teams to prioritize and deliver enhancements aligned with business objectives

• Implement process improvements, maintain quality controls, and ensure adherence to internal policies and regulatory requirements

• Produce regular reports on system stability, incident trends, and team performance to support transparency and continuous improvement

• Utilize SRE principles and solutions to drive stability & resiliency improvements

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities

• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements

• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives

Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Required Qualifications

• 5+ years of hands-on experience in Application support/development, ensuring stability for critical Trading platforms in a global, team-oriented environment

• Hands on experience providing direct support to front office trading desks

• Knowledge of Equities/ Equities CASH asset class and related trade processing flows.

• Experience with distributed application platforms: UNIX, LINUX

• Strong experience with SQL

• Ability to lead triage and solve production outage situations under tight deadlines, including root cause and problem resolution follow-ups

• Experienced on monitoring tools such as ITRS Geneos, Splunk, Dynatrace

• Experienced in ITIL processes (using Remedy/ServiceNow for ticketing) and Jira for workflow mgnt

• Programming skills: Python

• Excellent verbal and written communication skills

• Knowledge of ITIL & SDLC principles and execution

• Experience in coordinating with offshore/onshore support, business, vendor, and infrastructure partners Desired Qualifications

• Experience with Ansible

• Proficient in Grid computing

• Knowledge of and experience in SRE Practices

Results oriented, must be able to effectively collaborate with Senior Management and Business Partners to find solutions