Central Fill Production Team Lead
- Ensure daily production and mail operations are executed efficiently and in accordance with facility goals.
- Serve as the primary point of contact for customer inquiries, conducting investigations and responding to comment forms with professionalism and urgency.
- Provide cross-functional support to pharmacy operations as needed, including order fulfillment and inventory processes.
- Develop and implement new Standard Operating Procedures (SOPs) to enhance operational efficiency and compliance.
- Collaborate with peers and leadership to identify and resolve operational issues, escalating when appropriate.
- Plan, assign, and organize daily work assignments to optimize team productivity and meet performance targets.
- Perform hands-on facility tasks as needed, including receiving, replenishment, put-away, dispensing, sorting, shipping, and returns processing.
- Lead small work teams to support continuous improvement efforts and foster a culture of operational excellence.
- Ensure team adherence to McKesson’s Site Security, Safety Guidelines, and SOPs.
- Maintain open and consistent communication with team members and leadership regarding performance, challenges, and successes.
- Provide confidential performance feedback to supervisors and support employee development.
- Retrieve and manage supplies necessary for daily operations.
- Deliver peer training and support the onboarding and development of new team members.
- Promote and embody McKesson’s Shared Principles (I2CARE & ILEAD) in all interactions and decisions.
- Uphold the 5S methodology to maintain a clean, organized, and efficient work environment.
- Support Specialty Tracking and other operational duties as assigned.
- Maintain confidentiality and professionalism in all aspects of the role.
- High School Diploma or equivalent.
- Strong verbal, written, and interpersonal communication skills.
- Ability to work flexible hours and adapt to changing priorities.
- Proficient in Microsoft Office applications.
- Demonstrated problem-solving and customer service skills.
- Positive, team-oriented attitude with a commitment to excellence.
- In-depth knowledge of McKesson Central Fill operations, including mail processes and inventory systems.
- Prior experience in training or mentoring team members.
- Proficiency with Global Ship shipping application.
- Work performed in both office and temperature-controlled production environments.
- Must be able to lift 30+ lbs.
- Ability to stand for extended periods and perform physical tasks as needed.
- Rotational 4- or 5-day schedule; specific hours to be determined.
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