Administrative Control Clerk (NY HELPS) - RPT - Night Shift

HOURLY RANGE: $21.90 - $26.69

NY HELPS

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST.

Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State.

While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

DISTINGUISHING FEATURES OF THE CLASS: The work involves the operation of a centrally located control center or a nursing unit office at the Erie County Medical Center Corporation. The incumbent performs clerical, communications and receptionist functions connected with the operation of the assigned area in the hospital. The incumbent exercises limited independent judgment in dealing with daily situations. Work is performed under the direct supervision of higher-level professional or technical staff. Does related work as required.

TYPICAL WORK ACTIVITIES:

• Operates a centrally located control center or a nursing unit office on a hospital floor;
• Assembles and maintains patients' charts;
• Prepares and forwards necessary requisitions for diagnostic testing via computer;
• Coordinates scheduling of all patients' activities, procedures and room transfers via computer;
• Processes patients' laboratory work through the use of a hospital computer (order entry, results inquiry, etc.);
• Coordinates details involved in patients' admission, discharge or death, completes all appropriate paperwork and arranges transport and ambulance service;
• Answers telephones; communicates with other hospital departments in obtaining services and solving problems relative to the unit and environment (housekeeping, dietary, security, etc.);
• Requisitions SPD supplies and equipment; keeps area adequately supplied and orderly;
• Maintains accurate census information and record keeping;
• Delivers mail to patients;
• Performs other clerical duties as requested by nursing staff;
• Participates in unit and hospital patient experience initiatives.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of office and medical terminology, procedures and equipment; working knowledge of hospital organization and departmental functions; skill in dealing with patients, visitors and hospital personnel in a personable manner; ability to communicate clearly, both orally and in writing; ability to perform data entry on a computer; initiative and dependability; sound professional judgment; capable of performing the essential functions of the position with or without reasonable accommodation.

Graduation from high school or possession of a high school equivalency diploma and one (1) year of clerical or receptionist experience*.

NOTE*: Completion of thirty (30) semester credit hours** may be substituted for the required qualifying experience.

NOTE 2**: Credit hours must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your credit hours were awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at ( You must pay the required evaluation fee.

NOTE 3: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.