IT Systems and Support Administrator
Mobile Health
Queens, NY
Mobile Health Mobile Health is a market leader in occupational health and employment-related screening services across the United States. With five owned-and-operated clinics in New York City, and over 6,500 affiliated locations, Mobile Health sees millions of patients per year. Our comprehensive services include drug testing, physicals, respirator fit testing, hearing testing, vision screening, vaccines and titers, and more. We stack hands to support our B2B client partners and are on a mission to make occupational health and employment-related screening the easiest part of their job. To achieve that, we are leveraging technology to change how occupational health is delivered. As a technology-driven company, we’re at the forefront of unleashing new and better ways to keep businesses safe and their employees healthy. Mobile Health is growing, and we are looking for amazing people to join our team! Location This position is in person at our Long Island City Location 11-25 44th Road, Long Island City, New York 11101 Monday-Friday 9:00am-5:00pm EST Compensation Salary Range: $95k-$110k Position Summary The IT Systems and Support Administrator’s role is to monitor, support, and ensure the stable operation and security of the organization’s technology infrastructure. This role will assist in the design, implementation, maintenance, support and security of the network and server infrastructures. They must possess the ability to effectively troubleshoot technical problems, manage multiple projects, and have a broad understanding of various technologies and principles. The Administrator will also proactively identify and resolve technical issues, perform regular system updates and security checks, and support the organization’s users through effective troubleshooting and documentation. This role requires strong technical acumen, the ability to manage multiple projects simultaneously, and a broad understanding of IT operations, security principles, and enterprise technologies. Collaboration with internal departments and external vendors will be essential to maintaining a secure, efficient, and scalable IT environment. Essential Duties And Responsibilities Helpdesk & End-User Support
- Serve as the first point of contact for IT support requests via ticketing system, email, or chat.
- Troubleshoot and resolve hardware, software, and network issues for both remote and onsite users.
- Provide technical support for collaboration tools such as Microsoft 365, Teams, SharePoint, etc.
- Maintain IT knowledge base articles and end-user documentation to support consistent service delivery.
- Manage onboarding and offboarding, including user account setup, access permissions, and device provisioning.
- Lead and deliver new employee technical orientations.
- Conduct walkthroughs of company systems and tools, focusing on user access, login procedures, available resources, and general system use to ensure employees can navigate and utilize essential applications effectively.
- Provide training on IT support processes, including how to submit and track requests through the ticketing system.
- Administer and maintain user identities, roles, and permissions in Microsoft 365, Azure AD, and integrated enterprise systems.
- Manage account provisioning, deactivation, password resets, group policy management, and license allocation in accordance with company access controls and security policies.
- Manage tenant configurations, licensing, and security settings to ensure alignment with organizational policies and operational needs.
- Monitor MSP activities and performance to ensure SLA’s and expectations are met.
- Support the configuration and maintenance of servers, printers, and other infrastructure components.
- Assist with data backup, recovery, and system monitoring activities of CRM and other external non-proprietary tools to ensure business continuity.
- Serve as a point of contact for vendors to address daily service issues, maintenance requests, and product inquiries. Assist with renewals, pricing reviews, and coordination of ongoing support activities.
- Oversee the full lifecycle of IT assets including procurement, deployment, tracking, and retirement.
- Maintain accurate records of hardware, software licenses, and accessories across all locations.
- Develop and enforce inventory control processes to ensure accountability and minimize loss.
- Coordinate with Finance and Operations on budgeting, purchasing, and asset reporting.
- Manage warranty claims, vendor RMA processes, and hardware refresh cycles.
- Collaborate with vendors and managed service providers on escalated issues or infrastructure improvements.
- Create and maintain comprehensive IT documentation, including system configurations, standard operating procedures, and troubleshooting guides.
- Build and update end-user training materials and IT knowledge base articles.
- Ensure that documentation is organized, current, and accessible to support consistency and business continuity.
- Champion a documentation-first mindset to streamline IT processes and reduce dependency on tribal knowledge.
- Generate and deliver regular reports on system performance, uptime, and incident resolution to management.
- Provide analysis of IT metrics, trends, and support activities to inform operational decisions and strategic planning.
- Strong verbal and written communication skills to effectively explain technical issues and solutions to non-technical medical and administrative staff.
- Ability to utilize communication techniques and methods that generate trust, collaboration, open two-way communication and a supportive work environment.
- Demonstrates the ability to learn innovative approaches, tools, and methodologies to stay abreast and move ahead in position/field.
- Flexible and able to multi-task; can work within an ambiguous fast-moving environment, while also driving toward clarity and solution.
- Displays the ability to review related information and systematically work to identify the root cause of difficult problems.
- Capable of analyzing alternate approaches and developing practical solutions to solve complex problems.
- Ability to behave in an honest, fair, and highly ethical manner. Shows consistency in words and actions.
- Strong business process and service skills including giving and receiving feedback, and active listening
- Bachelor’s degree in information technology or computer science or equivalent years of experience, skills and knowledge.
- Five (5)+ years of experience in IT support, systems administration, or a similar hybrid role.
- Familiarity with healthcare-specific systems and the ability to work within strict regulatory compliance frameworks (HIPAA)
- Strong understanding of Microsoft 365, Azure AD, Windows OS, and network fundamentals (DNS, DHCP, VPN) and Remote Desktop Services.
- Relevant certifications (CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator) are preferred.
- Experience with asset or inventory management tools (e.g., JSM, Jira Asset Management, ServiceNow, or similar).
- Familiarity with endpoint management systems.
- Comprehensive Benefits
- 401(K)
- Generous PTO/Holidays
- Professional Growth
- Flexible working arrangements
Posted 2025-11-15
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