Technical Support Analyst

Description

• Act as the primary on-site IT support resource for the NYC office (approximately 60 users)

• Provide hands-on support in a fast-paced professional services environment while aligning with corporate IT standards

• Troubleshoot and resolve end-user hardware, software, and device issues

• Set up and configure Windows 11 laptops, peripherals, and workstations

• Provision and support Apple iPhones used by staff, including MFA setup and mobile device configuration

• Perform new hire onboarding and offboarding, including account setup, permissions, and device ownership

• Support Microsoft Entra ID, Microsoft 365, and Intune MDM environments

• Maintain role-based access control (RBAC), distribution groups, and user/device ownership mappings for U.S. staff

• Participate in periodic global access and account reviews to ensure security and compliance

• Provide hands-on support for AV and video conferencing systems, including Microsoft Teams Rooms and conference room setups

• Work tickets routed from a centralized global ticket queue during U.S. business hours

• Maintain clear documentation and follow established IT processes and workflows

• Partner closely with a Sweden-based MSP for second- and third-level escalations

• Assist with office IT projects, hardware refreshes, and technology rollouts

• Be flexible to support occasional after-hours or urgent issues for U.S. users and management as needed

• Be open to occasional travel for off-site meetings or office support at other Applied Value locations, including Boston, Miami, Chicago, and Sweden (all travel expenses covered by Applied Value)

• Accurately track time and comply with timecard approval processes

Skills

Technical support, Customer service, Desktop, Support, InTune, Windows, Service desk, Hardware, Microsoft Outlook, Microsoft Entra ID, audio visual support, MDM, cable management, Networking, Ticketing System, Troubleshooting, Active directory, Office 365

Top Skills Details

Technical support,Customer service,Desktop,Support,InTune,Windows,Service desk,Hardware,Microsoft Outlook,Microsoft Entra ID,audio visual support,MDM

Additional Skills & Qualifications

• Strong hands-on IT generalist with excellent troubleshooting skills

• Proactive, organized, and structured, with the ability to work independently

• Comfortable serving as the on-site “face of IT” and supporting executives

• Able to balance fast-paced user needs with documented processes and standards

• Interest in a long-term role with opportunity for growth

• Personable, professional, and customer-focused

• Provide hands-on desktop and workstation support for end users

• Support AV and video conferencing technology, including Microsoft Teams Rooms and Logitech hardware

• Provision, redeploy, and support Apple iPhones, including MFA (Microsoft Authenticator), email, calendar, and device configuration

• Work within a structured ticketing system and clearly document work performed

• Deliver strong, customer-facing communication in a consulting environment

• Perform onboarding and offboarding of users, including device setup and access provisioning

Experience Level

Expert Level

This is a Contract position based out of New York, NY.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.