Junior IT Business Analyst

Job Description

The New York City Department of Transportation’s (NYC DOT) provides safe, efficient, and environmentally responsible movement of pedestrians, goods, and vehicular traffic on the streets, highways, bridges, and waterways of the City's transportation network. NYC DOT rehabilitates and maintains the City's infrastructure, including bridges, tunnels, streets, sidewalks, and highways.


The NYC DOT IT & Telecom division is an award-winning team leading business transformation through technology innovation to enhance the agency’s ability to fulfill its’ mission. IT & Telecom acts as a strategic partner with all business units to promote technology initiatives by delivering quality service, and secure solutions that provide new and improved capabilities for the Agency. We work hard to embrace diversity and inclusion and encourage everyone in the division to bring their authentic selves to work every day.


We offer our full-time employee’s competitive salaries, excellent benefit options and perks that include:

Pension and Retirement Plans- Upon retirement, qualified members of the City’s generous pension program receive a guaranteed salary and health benefits for the rest of their lives. There are also 401K and 457 plans available to supplement your retirement needs.

Health Care Coverage- We offer a multitude of health care plans that are sure to meet the needs of you and your family.

Dental and Vision Coverage- We offer a wide variety of excellent civil service title-based union dental and vision coverage for individuals and families.

Paid Time Off- We offer paid vacation and sick time off which accrues over time based on your years of service.

Professional Development - We offer numerous training programs, leadership development opportunities, and career coaching services, while encouraging employees to attend approved off and on-site trainings and seminars.

Additional Perks - Our employees are eligible for discounts on top theme parks, hotels, shows, events, movies and more.

New York City Department of Transportation’s Information Technoloy & Telecom unit is seeking a Junior IT Business Analyst to join our Business Relationship Management team. This is a growing team within IT, whose mission is to foster a positive relationship between IT & T and DOT’s business partners. You will work directly with business teams to gain an in-depth understanding of their business processes, collect their current pain points, identify inefficiencies, research and then recommend possible technological solutions to improve their operations.

To be successful in this role, you’ll need to be:

A customer service champion with the overall goal of delivering on the customer’s needs.

Able to quickly and continuously learn new technologies and applications.

Patient with an aptitude for explaining technical information to audiences with different levels of technical knowledge.

A person who embraces both the opportunities and challenges that technology present.

Well versed in managing changing priorities and competing deadlines.

Major Responsibilities:

Be a liaison between business units and IT&T and ultimately developing strong relationships with NYC DOT business teams.

Analyze as-is systems, business processes and operational procedures.

Gather, analyze and document business requirements.

Create UML diagrams that improve the business and technical teams understanding of requirements.

Write and maintain software requirements specification documents, as well as create and manage the associated product backlog.

Effectively communicate software requirements to technical staff.

Support technology adaptation by conducting training sessions, providing training materials and establishing feedback loops.

Perform functional testing, and requirements testing, as well as collaborate with quality assurance specialists to ensure only high-quality software is delivered.

Report and prioritize defects found during quality assurance and user acceptance testing cycles.

Perform data analysis by querying relational databases using SQL and Microsoft Excel.

Troubleshoot reported software issues and perform incident management.

CYBER SECURITY ANALYST - 13633

Qualifications

1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or

2. A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or

3. Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.