Manager, Communications (Domestic)

Position Summary:

The Global Communications Department is responsible for managing strategy and outreach to media worldwide to secure news coverage that drives demand for New York City as a destination. We work with traditional media and content creators to create a conversation and coverage that inspires and drives urgency to book, explore, and experience all five boroughs. Equally important, the team also handles reputation management and crisis communications for the organization and tourism industry at large.

We are seeking a highly organized, resourceful and versatile Manager based in the NYC area with strong external and internal communication skills, general knowledge of the local/domestic media landscape and travel and tourism industry, and a passion for storytelling to generate earned media results relevant to our organization’s mission. This is a full-time position with a hybrid schedule of three in-office days per week, with occasional on-call programming. This role will help to manage domestic communications and PR with the below scope, accountabilities and responsibilities.

Position Scope:

The Manager, Communications – Domestic will join a team overseeing global communications and PR efforts on behalf of the organization and New York City’s tourism industry. You will support the Director, Communications (Domestic) and Executive Vice President, Global Communications in managing the organization’s day-to-day domestic PR and communications operations and execution of the team’s strategic goals. This role will drive consumer lifestyle, trade, and meetings media engagement, support integrated marketing program communications, and bring curiosity for research and insights to help advance our evolution into a data-driven organization.

Responsibilities include but are not limited to:

Writing:

• Write PR materials: press releases, media advisories, fact sheets, pitches, statements, briefing docs and talking points for media interviews.
• Manage written materials in the online newsroom.

Media Monitoring & Evaluation:

• Manage and lead organization of NYC Tourism domestic media contact list, along with other media lists for various PR activities.
• Manage media clipping and contact database.
• Manage domestic PR evaluation, merchandising and reporting including status reports; weekly press roundup (alongside Manager, Communications – International); program recaps, quarterly and annual summaries, etc.

Media Engagement:

• Handle reactive media relations: lead on daily management of press inbox and press office phone line.
• Proactive media outreach to generate earned media coverage results on key messaging pillars, marketing programs and tourism initiatives.
• Organize individual and group media trips including travel arrangements, itineraries and tracking results; manage CityPASS, MTA and gift card programs.
• Support coordination of gala comms, press conferences and media activations, including creative project management and handling decks, remarks, media alerts and outreach.
• Support Director, Communications – Domestic in maintaining domestic PR/editorial calendars.
• Occasional on-call media monitoring.

Admin:

• Manage scheduling and agenda for weekly check-in with Director, Communications – Domestic.
• Update weekly global communications agendas with domestic PR activity.

Qualifications:

• Minimum four years’ experience in a communications role (agency or in-house).
• Excellent writing skills.
• Ability to build strong local/domestic media relationships.
• Confidence to build and maintain media and industry relationships.
• Experience in generating and securing earned media placements.
• Excellent communications and interpersonal skills.
• High attention to detail and follow-through.
• Flexibility and comfort managing change.
• Availability for occasional evening and weekend events or site visits across the five boroughs.
• Proficiency in Excel, Microsoft Office, Power Point.
• Knowledge of Muck Rack or similar PR coverage monitoring database.

Preferred Skills:

• Tourism and hospitality experience.
• Government/public affairs experience.

We offer a competitive benefits package including:

• Hybrid Schedule: 3 days in-office (Tues/Wed required + 1 flex day); Fridays remote.
• Generous Time Off : PTO days and sick time.
• Holidays : up to 12 paid company holidays, plus extended Winter Break.
• Floating Holiday: 1 per year, front-loaded.
• Healthcare: Premium medical, dental, and vision plans, plus HRA and DCA.
• Retirement & Development : Retirement savings plan and professional development opportunities.
• Perks: Quarterly cell phone credit to subsidize your plan and monthly transit/commuter allowance.

NYC Tourism + Conventions Commitment to Diversity, Equality and Inclusion

Here at NYC Tourism + Conventions we are an equal opportunity employer, committed to our diversity and inclusiveness. We provide equal work opportunities for all and prohibit discrimination and harassment of any type. All qualified applicants will be considered without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] let us know the nature of your request.

If you think you might thrive in this environment, we would love to hear from you!