Neighborhood Administrator

• Full-Time

• Exam May Be Required

• Under the oversight of the Borough VP, take a leading role in responding to urgent or emergency issues affecting the properties within the Neighborhood portfolio.
• Ensure that Property Management teams are effectively collecting monthly rents, fees and any arrears, and ensuring that residents are in compliance with their annual certification requirements. This includes building strong relationships and strategies with residents, as well as City agencies and other organizations that may offer rental assistance to residents in need.
• Ensure that staff within the neighborhood are adhering to NYCHA's rules and regulations and providing excellent customer service and, where staff fall short, working with HR and other

• Regularly visit all managed properties to ensure consistent on-site staff compliance with NYCHA policies, procedures, and industry regulations.
• Ensure exterior and grounds of properties are clean and safe.
• Maintain performance standards, review and approve detailed operational goals for each property.
• Help identify improvement areas and aids in developing measurable plans of action for accomplish the work. Initiate any corrective steps to modify or correct performance problems.
• Ensure that all property sites properly prepare for and meet established HUD INSPIRE mandates.
• Oversee the development of site operating budgets in conjunction with each housing manager. Exercise prudence in budget planning in accordance with Asset Based Budgeting and administration. Monitor the actual versus budgeted expenditures for all sites monthly to ensure prudent budgetary control.
• Maintain positive management/resident relations through the tenant association officers and members.
• Meet regularly with property managers, tenant association and members to determine community needs, concerns, etc. and addresses any pertinent concerns in a timely manner.

• Oversee management of Neighborhood Planner.
• Ensure proper sequencing & scheduling of skilled trade appointments.
• Coordinate with Deputy Director of Skilled trades, Skilled Trade Administrators, and Skilled Trade Supervisors to facilitate responses to resident repair needs.
• Lead identification of specialized maintenance services or vendor provided services to address property conditions.
• Provide oversight on use of vendor services, including reviewing certain requisitions and invoices to ensure provision of services as requested.

• Provide an example of excellent customer service and resident respect.
• Train and mentor on-site staff to follow established Authority policies and procedures when dealing with units and residents.
• Participate in on-call duty rotation as required and additional emergency response as needed.
• Escalate and elevate issues from properties to Borough Vice President for guidance and support.

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. "Progressively responsible experience" must be demonstrated by a work history of promotions and/or assumption of increasingly responsible duties and assignments. Experience in building construction or renovation; management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management in connection with housing or with reconstruction/rehabilitation projects; supervision of receivership, tenant relocation and anti-abandonment work in housing and other properties, and buildings owned, managed, to be acquired by the City, or at risk of being abandoned; or building maintenance will be accepted up to a maximum of three years toward meeting the general requirements; or 2. A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity; or 3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience. Education at an accredited college or university may be substituted for general work experience (but not for the 18 months of managerial experience described above) at the rate of 60 college semester credits for one year of acceptable experience up to a maximum of 4 years of college for 2 years of experience. To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed. To be acceptable, experience in site management must have included on-site rental and maintenance of buildings. To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits.

Preferred Skills

55a Program

Public Service Loan Forgiveness

Residency Requirement

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

• Experience Level: Manager

• Category: Administration & Human Resources