Digital Site Merchandising Operations Assistant, RLE NA

Position Overview

The Ralph Lauren Digital Site Merchandising Operations team is looking for an enthusiastic and data-driven individual to join our team of e-commerce professionals focused on building a world-class online customer experience.

The successful Digital Site Merchandising Operations Assistant will help optimize RalphLauren.com’s online merchandising by having a detail-oriented approach and a genuine interest in understanding what drives customers to buy. They will help make customer-facing decisions about how to merchandise products in the Ralph Lauren assortment and will work cross-functionally with Buying, Studio, Copy, and Marketing teams to collaboratively execute product lifecycle management and merchandising improvements on site.

Essential Duties & Responsibilities

• Partner with Buying, Studio and Copy to get products live on the website, performing necessary QA checks and troubleshooting where applicable
• Maintain and optimize product attribution for product assortment
• Work cross-functionally to relentlessly maintain solid understanding of brand priorities and ever-changing product assortment to deliver appropriate representation on-site
• Ensure customer experience is seamless throughout the funnel by consistently performing a series of checks of product pages, category pages, color defaults, cross-sells, navigational elements, and more
• Analyze facet performance, applicable feedback channels and other related data to identify opportunities to improve conversion rate and drive revenue growth across product categories

Experience, Skills & Knowledge

Relevant e-commerce experience preferred

• Strong Excel skills (Pivot & Vlookup) to manipulate big data sets
• Strong communication skills, both written and verbal
• Demonstrated aptitude for technology, including understanding product data flows and e-commerce software
• Positive, “can-do” attitude
• Willingness to be flexible and pivot across multiple tasks and priorities as necessary
• Proactive and taking initiative for needed improvements and problem solving

Stretch Skills:

• Consistently make confident and independent recommendations, accepting accountability for achieving business goals
• Influence, present, and defend a business argument both one-on-one and in a group setting
• Independently run point on cross-functional site merchandising focused projects, seeing them through from ideation to execution to measurement of results
• Develop entrepreneurial spirit, coming up with innovative ideas to engage customers across devices throughout ever-changing customer-technological landscape

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.