Desktop Support / User Support Technician

Desktop Support / User Support Technician

Position Information

Position Title: Desktop Support / User Support Technician
Department: JSMBS IT
Posting Link: "">
Job Type: Full-Time

Posting Detail Information

Position Summary

This position is in the Jacob School of Medicine and Biomedical, Office of Medical Computing . The Desktop Support / User Support Technician is the primary contact for issue resolution related to PC hardware, networking, and applications issues for students, faculty, and staff in the Jacobs School of Medicine and the UBMD Practice Plans and serves as a backup to the AV / User Support Technician in the Office of Medical Computing. The technician is responsible for issue determination, problem/incident and resolution ticket recording, problem escalation as needed, and provides direct operational services and assistance to all user departments. The technician responds directly to user support requests by phone, email, ticket system, or in person to effect problem resolution. Installs, updates, and provides technical support in the use of PC equipment as necessary. The technician provides users with linkage to centrally supported IT and AV services as needed. Coverage will include the Jacobs School sites as well as the UBMD Practice Plans remote sites. The technician is responsible for downtime communication and coordination. Work will include weekends and out of hours events as well as a 24/7 rotating on-call schedule.

Core Hours & Location: This is a full-time, in-office position with core working hours of 8:30 a.m. to 4:30 p.m., Monday through Friday. The incumbent is expected to be physically present at 955 Main Street during core hours.

On-Call Rotation: The position participates in a 24/7 rotating on-call schedule with team members to provide coverage for password resets, system downtime, and outage coordination and communication. On-call staff are required to respond only when contacted for an incident.
Learn more:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

The University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• Bachelor's degree in related field, or professional certification with 1-to-2-year experience in related field.
• This position requires local travel, therefore appointees will be required to have a valid license to operate a motor vehicle in New York State or otherwise demonstrate their capacity to meet the transportation needs of the job.

Preferred Qualifications

• Specific MAC /PC/Application trouble shooting experience.
• Effectiveness in working with diverse people having a broad range of skill levels and disciplinary backgrounds.
• Experience with one or more of the following tools (or similar): MS 365, Zoom, Microsoft Teams, Panopto, SCCM , BOX , MS OneDrive, JAMF , Beyond Trust (Bomgar), WindowsOS Pro (10,11), MACOS .
• Experience working in a higher education environment.
• Experience working in a medical practice environment.
• CompTIA A+. Strong MAC /PC OS troubleshooting skills

Salary Range
$65,000 - $70,000

Special Instructions Summary

Is a background check required for this posting?
No

Contact Information

Contact's Name: Bradley Beardslee
Contact's Pronouns:
Contact's Title: Director of the Office of Medical Computing
Contact's Email: [email protected]
Contact's Phone: 716-829-2927

Posting Dates

Posted: 08/18/2026
Deadline for Applicants: Open Until Filled
Date to be filled:

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