Field Service Technician I
Location:
Syracuse, NY, US, 13209NY Statewide, NY, US
Requisition ID: 18465
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.
**Responsibilities**
BRIGHTSTAR is seeking a Field Services Technician.The Field Service Technician is responsible for maintaining and servicing BRIGHTSTAR equipment at Retailer (customer) locations. Responding to dispatches and drives to customer locations normally within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
BRIGHTSTAR employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
+ Company vehicle to take home for work use only (Field Services only)
+ Medical benefits day one of being an BRIGHTSTAR employee
+ 12 paid holidays plus 2 floating holidays per year
+ 3 weeks of paid vacation per year, prorated first year
+ 401K with employer match and 100% vested day one
+ Company paid parental leave, life insurance, short term disability and long-term disability
+ Gym membership reimbursement, free identity theft protection, and tuition reimbursement
**Responsibilities**
+ Responsible for transporting, installing (if applicable), and maintaining BRIGHTSTAR equipment, replacement parts, tools, and other equipment in an organized and structured manner.
+ Attend driver training and follow BRIGHTSTAR vehicle policy regarding the use and maintenance of the company vehicle.
+ Maintain equipment to promote continuous operation of BRIGHTSTAR equipment.
+ Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component and tracking of such items.
+ Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
+ Deliver marketing supplies and consumable parts such as paper, bet slips, etc. and track inventory of these items.
+ Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper.
+ Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
**Qualifications**
**Qualifications**
Education Required
+ High School Diploma or equivalent required.
+ Technical or I.T. related training or education is a plus.
Experience Required
+ 2+ years of electronics, repair, field, or related industry experience.
Skills Required
+ Must be computer literate and have documented technical experience.
+ Knowledge and understanding of AC/DC fundamentals.
+ Knowledge of basic tools and experience using the tools is required.
+ Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
+ Must be able to lift 50 pounds and able to stand a full shift.
+ Ability to follow policies, procedures, and safety guidelines.
+ Must be able to adapt to various jurisdictions and interface with compliance officers.
**Keys to Success**
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
\#LI-TM1
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $17.45/hr - $23.27/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.