Session Coach

Job Description

The OsteoStrong Session Coach is responsible for providing the highest level of client and customer service to all members and prospective members. The Session Coach delivers personalized, high-quality coaching sessions that help members achieve their health and wellness goals. This position includes onboarding for new members, guiding existing members through their sessions, and ensuring the safe and effective use of OsteoStrong modalities. The Session Coach also maintains the cleanliness of the center and assists with basic front desk duties such as scheduling appointments, answering phones and making outbound calls. Most importantly, the Session Coach supports a positive and collaborative team environment, and builds meaningful relationships with members.

About OsteoStrong

OsteoStrong is a wellness center that specializes in time-efficient musculoskeletal strengthening. Individuals of almost any age and level of physical condition have the ability to work on improving bone density, balance and strength; reducing fall & fracture risk; reducing back and joint pain; and enhanced athletic performance. OsteoStrong is very unique in our technology and advancements in helping individuals in the bone health industry.

Key Responsibilities:

1. New Member Tour and Onboarding Sessions

• Welcome new members, introduce them to the center, and explain the benefits of the OsteoStrong program.
• Provide detailed tours and conduct onboarding sessions, focusing on proper technique and form on the Spectrum and other modalities.
• Set expectations for future sessions and explain the personalized tracking system.

2. Existing Member Sessions

• Greet members by name and review their progress before each session.
• Personalize each session based on the member’s goals and provide ongoing feedback and encouragement.
• Guide members through their session, ensuring proper technique and safe usage of all modalities.

3. Regular Baseline Markers

• Conduct baseline marker assessments (e.g., grip strength, balance, posture) every 1-3 months.
• Record and compare results to track member progress, and adjust their program accordingly.
• Share assessment results with members and discuss areas of improvement.

4. Educate Members on Modalities and Spectrum

• Explain the benefits and proper usage of each modality, focusing on posture, breathing, and safety.
• Provide in-depth education on the Spectrum technology, emphasizing how it supports bone density and strength.
• Answer any member questions and offer additional demonstrations when needed.

5. Motivate Members

• Maintain a positive, energetic atmosphere during sessions, providing encouragement and constructive feedback.
• Recognize and celebrate member achievements, no matter how small.
• Motivate members to push their limits safely, reminding them of their long-term health goals.

6. Care for Members' Personal Lives

• Build strong relationships by showing genuine interest in members' personal lives.
• Follow up on important life details shared by members, such as family, work, or hobbies.
• Adjust session intensity based on a member’s emotional or physical state when necessary.

7. Personalize Programs for Members

• Regularly assess member goals and adjust their program to meet their individual needs.
• Monitor member progress and make changes to the frequency, intensity, or focus of their sessions as needed.

8. Assist Members with Modalities

• When needed, provide hands-on assistance to ensure members are using modalities safely and effectively.
• Adjust settings on the modalities to match the member's needs and ensure correct positioning.

9. Clean Modalities and Bathrooms

• Maintain the cleanliness of all modalities and high-touch surfaces by cleaning them after each session.
• Check and clean the bathrooms regularly, ensuring they are well-stocked with necessary supplies.
• Perform a thorough end-of-day cleaning of both the modalities and bathrooms.

10. Covering Shifts

• Notify the Center Manager if unable to work a scheduled shift and assist in finding coverage.
• Be willing to cover for other coaches when necessary, ensuring seamless center operations.

11. Work Well with Teammates

• Foster open communication and a positive, supportive atmosphere with teammates.
• Offer help to teammates when needed and handle conflicts professionally.
• Maintain a positive attitude and contribute to a collaborative work environment.

Qualifications:

• Interpersonal Skills : Strong communication and interpersonal skills, with a focus on relationship-building and member satisfaction.
• Experience : Prior experience in a coaching, personal training, or wellness-related role is preferred. Experience in Sales is required. Demonstrates a genuine passion for working and supporting older adults.
• Team Player : Positive attitude and willingness to support teammates and center operations. Strong ability to communicate clearly with team members, clients and management.
• Motivational : Ability to inspire and motivate members to achieve their goals in a supportive manner. Motivated to actively promote OsteoStrong and committed to continuous learning and professional growth in the field of health and wellness.
• Physical Ability : Capable of demonstrating exercises and providing hands-on assistance to members when necessary. Ability to remain standing and actively engaged throughout the duration of assigned shifts.
• Detail-Oriented : Attention to detail in tracking member progress and ensuring safety during sessions. Consistency in maintaining high-quality work, and following and optimizing established workflows and systems.

Work Requirements

Must be available to work:

• Minimum of three shifts per week; minimum 4 hours each
• Ability to work flexible hours; early mornings/evenings/weekends
• Tuesday evenings and Saturdays are required

Pay & Benefits

We value our team members and offer a competitive compensation package. The pay for our Session Coaches ranges from $20 to $30 per hour, reflecting a combination of base pay and commission . This structure allows for flexibility and the potential to earn more based on performance and contribution to the team's success.

• Commission over sales
• Referral Program
• Flexible Scheduling

Location:

• 245 W 72nd Street, New York, NY, 10023, USA

Application Instructions:

We want to get to know you better! Please record a short video (under 5 minutes) using Loom, answering the following questions.

1. Tell us about yourself: Share your life path and experiences as outlined in your resume. How did you get to where you are today?

2. Why are you interested in this position?: Explain why you're excited about this opportunity and how your previous experience can contribute to OsteoStrong's success.

Once completed, email your Loom video link to [email protected]

Job Type: Part-time

Pay: $20.00 per hour + commissions

Expected hours: No less than 15 per week

Benefits :

• Employee discount
• Flexible schedule
• Referral program

Schedule :

• Day shift
• Tuesday evenings & Saturdays (Required)

Experience :

• Customer Service: 1 year (Preferred)
• Sales: 1 year (Required)
• Personal Training/Coaching: 1 year (Preferred)

Ability to Commute:

• 245 W 72nd St New York NY 10023

Work Location: In person

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Application Question(s):

• Have you ever coached or trained clients one-on-one or in small groups?
• Do you have experience in fitness, wellness, or healthcare? If so, please describe.

Work Location: In person