Call Center Agent - Mortgage Escrow

Are you a detail-oriented professional with a "no-excuses" work ethic? We are looking for resilient, tech-savvy individuals to join our client for a high-priority mortgage and tax support project. This is a 13-week temp-to-hire opportunity where your performance and reliability are your ticket to a long-term career. The role will begin out onsite and transition to a hybrid work schedule after training.

This role requires total availability and commitment. Operational Hours: Must be available for ANY shift between M-F (7 AM – 8 PM EST) and Saturdays (8 AM – 5 PM EST).

salary: $18.5 - $19.5 per hour
shift: First
work hours: 7 AM - 8 PM
education: High School

Responsibilities

Must be available for ANY shift between M-F (7 AM – 8 PM EST) and Saturdays (8 AM – 5 PM EST).

• Manage 22–25 inbound calls daily regarding mortgage escrow and tax inquiries.
• Navigate up to 10 different portals and systems simultaneously to research and solve complex data puzzles.
• Master contact center software (Salesforce, Cisco Finesse, etc.) to document every interaction with 100% accuracy.
• Educate homeowners on their accounts while meeting strict production and quality KPIs.

Hybrid Work Model

• Weeks 1–7: 100% In-Office M-Th with Fridays at home (Training and nesting).
• Weeks 8–13: Hybrid (4 days remote / 1 day in-office).
• Remote Requirement: You MUST have a hard-wired internet connection (Ethernet cable). No Wi-Fi allowed.

The essential functions of this role include:

• working weekends

Skills

• Call Center
• Call Center Support
• mortgage
• Financial Services
• escrow

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.