Lead Server

Montague Diner is a classic American diner in Brooklyn Heights.

Our menu features a variety of classics; think pancakes, a burger, steak frites. Coffee is poured in abundance. A slice of pie and a milkshake should be the finishing touch to every meal at Montague.

Service runs daily from 8am to 10pm. Open availability is a must. Applicants must be highly passionate individuals with a willingness to collaborate on building exceptional guest experiences. We are a high-volume operation, serving 500+ covers on busy weekends while also hosting weddings, private parties, and other special events. Strong food and beverage knowledge a plus. Most importantly, we are looking for individuals that show genuine kindness, respect, and joy in every aspect of their work.

Seeking: An experienced and motivated Lead Server. The Lead Server is responsible for delivering exceptional hospitality while leading by example on the dining room floor. This role combines full-service restaurant responsibilities with leadership duties, ensuring smooth daily operations, supporting the service team, and maintaining Montague Diner’s high standards of hospitality, efficiency, and professionalism.

Experience & Qualifications:

• Minimum 2 years of serving experience in a fast-paced, full-service restaurant.
• Previous leadership, trainer, or shift lead experience preferred.
• Strong knowledge of food, beverages, POS systems, and cash handling.
• NYC Food Protection Certificate is a plus.
• Ability to remain calm, organized, and solution-oriented during high-volume service.

Leadership Responsibilities:

• Lead pre-shift meetings and communicate daily specials, menu updates, and service goals.
• Support and coach servers, hosts, bussers, food runners, and support staff throughout each shift.
• Serve as the first point of contact for guest concerns and resolve issues professionally.
• Ensure all opening, closing, and side work are completed to standard.
• Maintain service quality, cleanliness, and organization throughout the restaurant.
• Communicate effectively with the kitchen, bar, and management team.
• Assist managers with training and onboarding new team members.
• Step into any front-of-house position as needed to support the team.

Service Responsibilities:

• Deliver warm, genuine hospitality to every guest.
• Maintain expert knowledge of the menu, daily specials, cocktails, beer, wine, and non-alcoholic beverages.
• Accurately enter orders, manage multiple tables, and provide attentive service throughout the guest experience.
• Process payments accurately and responsibly.
• Maintain a clean, organized section and uphold all health and safety standards.

Skills:

• Excellent communication and interpersonal skills.
• Strong leadership and conflict-resolution abilities.
• Ability to multitask in a high-volume environment.
• Positive attitude with a team-first mentality.
• Dependable, punctual, and professional.
• Strong attention to detail and sense of urgency.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Lift and carry up to 40 pounds.
• Bend, reach, and move throughout the restaurant during service.
• Work nights, weekends, and holidays as business demands.

What We’re Looking For:

We are looking for someone who leads with hospitality, takes ownership of every shift, and thrives in a fast-paced environment. Our ideal candidate sets the standard through professionalism, positivity, and a willingness to jump in wherever needed. At Montague Diner, shift leads are trusted leaders who help create memorable guest experiences while supporting a strong, collaborative team culture.