Order Processing Specialist
The Order Processing Specialist will play a vital role in supporting client service delivery and internal operations by managing the processing, coordination, and tracking of orders and service requests. This position ensures accurate and efficient handling of project orders, internal requisitions, and vendor requests that help keep campaigns and operations running smoothly.
Key Responsibilities:
Process and manage incoming orders and service requests accurately and in a timely manner
Coordinate order details with internal teams including creative, production, finance, and client services
Verify order accuracy, pricing, deliverables, and timelines
Communicate with vendors, partners, and internal stakeholders to confirm order status and resolve issues
Maintain organized records of all orders and related documentation
Monitor and track order progress to ensure timely fulfillment
Assist with related administrative tasks including invoicing support and reconciliation
Identify opportunities to improve order workflows and support operational efficiencies
Qualifications:
Previous experience in order processing, operations support, or administrative coordination
Strong attention to detail and commitment to accuracy
Excellent communication skills, both written and verbal
Proficiency with office software (e.g., Microsoft Office, Google Workspace) and order management systems
Ability to work well collaboratively across teams and also independently
Comfortable working in a fast-paced, creative agency environment
Skills & Attributes:
Highly organized with strong multitasking abilities
Problem-solver who can navigate shifting priorities
Customer service mindset with a professional approach
Ability to maintain confidentiality and handle sensitive information
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